Summary
Overview
Work History
Education
Skills
Timeline
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Mayja Casimiro

New York,NY

Summary

Dynamic leader specializing in service delivery optimization and conflict management, consistently exceeding revenue targets. A collaborative team player with a proven track record in quality assurance and persuasive communication, driving results that surpass performance benchmarks. Committed to leveraging these skills to achieve operational excellence in future roles.

Overview

8
8
years of professional experience

Work History

Head Bartender

Pop & Pour
New York, NY
06.2022 - 08.2024
  • Effectively multitasked within fast-paced environment.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.

Assistant Manager

Desigual
New York, NY
11.2018 - 10.2021
  • Communicated regularly with customers to gain insights into their needs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created reports on sales trends, inventory levels, and financial data.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

AGENT

CCHS
Maimi, FL
09.2016 - 10.2017
  • Answered a high volume of calls daily, using a call management system, while maintaining excellent customer service.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Education

Bachelor of Arts - Fashion Marketing

UASD
Dominican Republic
07-2016

Skills

  • In-Depth Product Knowledge
  • Quality Control
  • Time Management
  • Service Delivery Optimization
  • Escalation Management
  • Compelling Communication
  • Accurate Data Recording

Timeline

Head Bartender

Pop & Pour
06.2022 - 08.2024

Assistant Manager

Desigual
11.2018 - 10.2021

AGENT

CCHS
09.2016 - 10.2017

Bachelor of Arts - Fashion Marketing

UASD

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Mayja Casimiro