MAYERLING RODRIGUEZ
Santiago De Los Caballeros
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Office Manager
Omax Staffing
08.2023 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Leader, Logistics
787 Manage Services
08.2020 - 05.2023
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Mentored and guided employees to foster proper completion of assigned duties.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Built strong relationships with customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Collected, arranged, and input information into database system.
- Developed comprehensive training programs for team members to enhance skill sets and improve performance.
- Analyzed customer requirements and provided customized logistics solutions.
Customer Service Supervisor
CallMaX
01.2016 - 02.2019
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Monitored front areas so that questions could be promptly addressed.
- Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
Customer Service Representative
United Nearshore Operations
08.2015 - 01.2016
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Implemented and developed customer service training processes.
Education
Técnico en Ebanisteria -
IPISA
Ingeniería Civil - undefined
UTESA
Inglés - undefined
UAPA (programa de inglés por inmersión)
Skills
Task Delegation
Staff Development
Employee Coaching and Mentoring
Hiring and Training
Reliability
Team Collaboration
Project Management
Adaptability
Multitasking Abilities
Computer Skills
Positive Attitude
Administration and Reporting
Personal Information
- Identification Number: 402-2172469-9
- Date of Birth: 03/03/93
References
- Leidy Rodriguez, (829) 440-6924
- Leiliany Peña, (809) 952-7159
- Miralba Minaya, (829) 977-7100
Timeline
Office Manager
Omax Staffing
08.2023 - Current
Team Leader, Logistics
787 Manage Services
08.2020 - 05.2023
Customer Service Supervisor
CallMaX
01.2016 - 02.2019
Customer Service Representative
United Nearshore Operations
08.2015 - 01.2016
Técnico en Ebanisteria -
IPISA
Ingeniería Civil - undefined
UTESA
Inglés - undefined
UAPA (programa de inglés por inmersión)