Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
MAYERLING RODRIGUEZ

MAYERLING RODRIGUEZ

Santiago De Los Caballeros

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Office Manager

Omax Staffing
08.2023 - Current
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Team Leader, Logistics

787 Manage Services
08.2020 - 05.2023
  • Gathered, organized and input information into digital database.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Collected, arranged, and input information into database system.
  • Developed comprehensive training programs for team members to enhance skill sets and improve performance.
  • Analyzed customer requirements and provided customized logistics solutions.

Customer Service Supervisor

CallMaX
01.2016 - 02.2019
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Monitored front areas so that questions could be promptly addressed.
  • Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.

Customer Service Representative

United Nearshore Operations
08.2015 - 01.2016
  • Tracked customer service cases and updated service software with customer information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Implemented and developed customer service training processes.

Education

Técnico en Ebanisteria -

IPISA

Ingeniería Civil - undefined

UTESA

Inglés - undefined

UAPA (programa de inglés por inmersión)

Skills

Task Delegation

undefined

Personal Information

  • Identification Number: 402-2172469-9
  • Date of Birth: 03/03/93

References

  • Leidy Rodriguez, (829) 440-6924
  • Leiliany Peña, (809) 952-7159
  • Miralba Minaya, (829) 977-7100

Timeline

Office Manager

Omax Staffing
08.2023 - Current

Team Leader, Logistics

787 Manage Services
08.2020 - 05.2023

Customer Service Supervisor

CallMaX
01.2016 - 02.2019

Customer Service Representative

United Nearshore Operations
08.2015 - 01.2016

Técnico en Ebanisteria -

IPISA

Ingeniería Civil - undefined

UTESA

Inglés - undefined

UAPA (programa de inglés por inmersión)

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MAYERLING RODRIGUEZ