Maya Mariana Baldivieso

• Enhanced team performance to improve department-wide revenue recognition by implementing effective communication strategies and promoting team collaboration.
• Led the team through the integration of two departments, ensuring ongoing support for their sustainability, well-being, and job satisfaction through regular check-ins.
• Provided peer coaching to other team leads in monthly coaching sessions and 1-1 mentorship programs.
• Participated in strategic planning by collaborating with the recruitment team throughout the hiring process of new associates to ensure role alignment for candidates.

• Conducted performance reviews, career conversations and weekly 1-1s with direct reports to provide regular coaching and feedback on individual performance and goals.
• Supported a team of 10+ bookkeepers to deliver timely tax-ready financials to 100+ clients on a monthly basis.
• Successfully scaled team size by 100% through the recruitment and training of new team leads, in addition to promoting associates to leadership positions.
• Collaborated with other department leads to streamline workflows, create new processes and improve interdepartmental coordination.

• Mentored less tenured associates, providing guidance on complex bookkeeping problems and client interactions.
• Built strong relationships with clients through exceptional customer service skills.
• Collaborated with Team Lead to monitor team performance to reach department and company goals..
• Conducted 1-1 meetings with associates in training to provide constructive feedback for continuous improvement.

• Reconciled bank account information and performed adjustments for merchant and payroll services to reflect accurate books for small business owners.
• Provided exceptional customer service while addressing client inquiries regarding their financial matters in a timely manner.
• Delivered tax-ready financials to clients who were 7+ years behind on their bookkeeping in record time.
• Conducted cross-team collaboration to address complex client situations and finding solutions.

• Promoted the Port of Vancouver at community events to educate the public on environmental initiatives and the financial impact of port activities on the community.

• Liaised with vendors and event organizers to coordinate logistics of event attendance and the promotion of the port.

• Provided ongoing support and training to volunteer students working at community events.

• Collaborated with multiple departments with day-to-day administrative work.