Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Accomplishments
Certification
Software
Timeline
Hi, I’m

Maximo Rafael Brenes Mella

Service Center Manager / Certified Scrum Master / Photographer

Summary

I am an experienced professional with over a decade of diverse expertise. Currently, I hold a dual role that encompasses leadership as the Service Center Manager at the Dominican Institute of Civil Aviation (IDAC). In this capacity, I am responsible for leading a team of 25 experts across four offices specializing in aeronautical management and finance. Simultaneously, I serve as a Certified Scrum Master at Lions and Lions, actively contributing to streamlined product development processes.

My educational foundation includes a Bachelor's degree in Economics from the University of Rochester, an MBA from Schiller International University, and a Management Studies Certificate. Furthermore, I am a certified ISO 9001:2015 Lead Auditor, and I am committed to upholding stringent quality and efficiency standards. In addition to my professional roles, I am also the owner and operator of Max Aperture Photography, an event photography business.

Overview

19
years of professional experience
11
years of post-secondary education
2
Certifications
3
Languages

Work History

Dominican Civil Aviation Institute
Santo Domingo

Manager of Citizen Services
08.2012 - Current

Job overview

I oversee 4 service centers with a team of 25, managing aviation services such as pilot licenses, mechanic certification, and aircraft registration. I've improved web-based systems, streamlined operations, and enhanced the customer experience. I create satisfaction reports, ensure compliance, and hold certifications as an ISO 9001 Lead Auditor, ISO 14001, ISO 45001, and ISO 37001:2016 auditor. My strong management background and aviation industry knowledge enable me to provide exceptional service.

Lions And Lions (
Santo Domingo

Scrum Master (Remote)
08.2023 - Current

Job overview

I oversee 4 service centers with a team of 25, managing aviation services such as pilot licenses, mechanic certification, and aircraft registration. I've improved web-based systems, streamlined operations, and enhanced the customer experience. I create satisfaction reports, ensure compliance, and hold certifications as an ISO 9001 Lead Auditor, ISO 14001, ISO 45001, and ISO 37001:2016 auditor. My strong management background and aviation industry knowledge enable me to provide exceptional service.

Max Aperture Photography
Santo Domingo

Owner/Photographer
10.2011 - Current

Job overview

  • As the Owner and Operator of Max Aperture Photography, I offer over 10 years of event photography experience, specializing in weddings, birthdays, baptisms, and other significant events. My aim is to provide high-quality, personalized services, ensuring each occasion is unforgettable.

Universidad Dominico Americano
Santo Domingo

Professor
09.2010 - 06.2018

Job overview

  • As a seasoned professor at Universidad Dominicano Americano, I specialized in teaching university-level students in Economics, English Language, Budgeting, and Strategic Planning. My focus on effective lesson planning aimed to provide students with engaging, enriching learning experiences, preparing them for successful future careers.

Citibank
New York

Client Financial Analyst
06.2005 - 09.2008

Job overview

As a highly skilled Client Financial Analyst, I gained extensive experience in personal banking and financial planning. I had a proven track record of successfully guiding clients through complex financial decisions, including retirement planning, income protection, and investments in both the short and long-term. Holding a New York Series Six license, I was able to offer a wide range of investment options, including mutual funds, life insurance, annuities, and other investment vehicles. My goal was to empower clients to reach their financial goals and make informed decisions to secure their financial future.

MetLife Financial
New York

Financial Representative
07.2004 - 05.2005

Job overview

  • As an experienced Financial Representative with a New York Series Six license, I provided comprehensive financial planning solutions for retirement, income protection, and investments, including mutual funds, life insurance, annuities, and more. My goal was to empower clients to make informed decisions and secure their financial future.

Education

Schiller International University

MBA from International Business Management
01.2008 - 05.2010

University of Rochester

Bachlors from Economics
01.2000 - 05.2004

Bayside Highschool

Regents Diploma
01.1996 - 05.2000

Skills

    Process improvement solutions

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Affiliations

Master I (PSM I) - Scrum.org Skills Economics Problem Solving Scrum Inventory Management Financial Services Translation Lecturing Lesson Planning Accounting Analytical Skills

Additional Information

  • Honors & Awards , Gran Premio Nacional de Calidad - President of the Dominican Republic Jan 2017 As the lead developer of the 6th criterion, I played a critical role in my institution's winning the gold award in the 2017 Great Quality Award competition, issued by the Presidency of the Dominican Republic Premio Iberoamericano de calidad - FUNDIBEQ Nov 2018 I played a crucial role in IDAC's successful submission to the 2018 Iberoamerican Quality Award, as the lead developer of criterion 6 (Customer Results). Our efforts were rewarded with a gold medal that year. Maximo Rafael Brenes Mella - PSM - page 5

Accomplishments

    As the lead developer of the 6th criterion, I played a critical role in my institution's winning the gold award in the 2017 Great Quality Award competition, issued by the Presidency of the Dominican
    Republic


    I played a crucial role in IDAC's successful submission to the 2018 Iberoamerican Quality Award, as the
    lead developer of criterion 6 (Customer Results). Our efforts were rewarded with a gold medal that year.

Certification

Certified Scrum Master

Software

Microsoft Office suite

Timeline

Scrum Master (Remote)

Lions And Lions (
08.2023 - Current

Certified Scrum Master

07-2023

Certtified Lead Auditor 9001:2015

07-2015

Manager of Citizen Services

Dominican Civil Aviation Institute
08.2012 - Current

Owner/Photographer

Max Aperture Photography
10.2011 - Current

Professor

Universidad Dominico Americano
09.2010 - 06.2018

Schiller International University

MBA from International Business Management
01.2008 - 05.2010

Client Financial Analyst

Citibank
06.2005 - 09.2008

Financial Representative

MetLife Financial
07.2004 - 05.2005

University of Rochester

Bachlors from Economics
01.2000 - 05.2004

Bayside Highschool

Regents Diploma
01.1996 - 05.2000
Maximo Rafael Brenes MellaService Center Manager / Certified Scrum Master / Photographer