Microsoft Office suite
I am an experienced professional with over a decade of diverse expertise. Currently, I hold a dual role that encompasses leadership as the Service Center Manager at the Dominican Institute of Civil Aviation (IDAC). In this capacity, I am responsible for leading a team of 25 experts across four offices specializing in aeronautical management and finance. Simultaneously, I serve as a Certified Scrum Master at Lions and Lions, actively contributing to streamlined product development processes.
My educational foundation includes a Bachelor's degree in Economics from the University of Rochester, an MBA from Schiller International University, and a Management Studies Certificate. Furthermore, I am a certified ISO 9001:2015 Lead Auditor, and I am committed to upholding stringent quality and efficiency standards. In addition to my professional roles, I am also the owner and operator of Max Aperture Photography, an event photography business.
I oversee 4 service centers with a team of 25, managing aviation services such as pilot licenses, mechanic certification, and aircraft registration. I've improved web-based systems, streamlined operations, and enhanced the customer experience. I create satisfaction reports, ensure compliance, and hold certifications as an ISO 9001 Lead Auditor, ISO 14001, ISO 45001, and ISO 37001:2016 auditor. My strong management background and aviation industry knowledge enable me to provide exceptional service.
I oversee 4 service centers with a team of 25, managing aviation services such as pilot licenses, mechanic certification, and aircraft registration. I've improved web-based systems, streamlined operations, and enhanced the customer experience. I create satisfaction reports, ensure compliance, and hold certifications as an ISO 9001 Lead Auditor, ISO 14001, ISO 45001, and ISO 37001:2016 auditor. My strong management background and aviation industry knowledge enable me to provide exceptional service.
As a highly skilled Client Financial Analyst, I gained extensive experience in personal banking and financial planning. I had a proven track record of successfully guiding clients through complex financial decisions, including retirement planning, income protection, and investments in both the short and long-term. Holding a New York Series Six license, I was able to offer a wide range of investment options, including mutual funds, life insurance, annuities, and other investment vehicles. My goal was to empower clients to reach their financial goals and make informed decisions to secure their financial future.
Process improvement solutions
As the lead developer of the 6th criterion, I played a critical role in my institution's winning the gold award in the 2017 Great Quality Award competition, issued by the Presidency of the Dominican
Republic
I played a crucial role in IDAC's successful submission to the 2018 Iberoamerican Quality Award, as the
lead developer of criterion 6 (Customer Results). Our efforts were rewarded with a gold medal that year.
Certified Scrum Master
Microsoft Office suite
Certified Scrum Master
Certtified Lead Auditor 9001:2015