Martín Decena
Santo Domingo,Santo Domingo
Summary
Adept at digital transformation and fostering partnerships, I spearheaded initiatives at Scotiabank that significantly enhanced operational efficiency and stakeholder satisfaction. My strong leadership in business, process and people management management in operations, backed by a strong ability in data-driven decision-making, consistently drove successful outcomes and strategic improvements.
Overview
5
5
years of professional experience
Work History
Business Process Management, Senior Manager
Scotiabank
Dominican Republic
03.2022 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Reviewed and analyzed reports, records, and directives to obtain data required for planning department activities.
- Supported the creation of strategies for standarized, optimize and regionalized processes in a enterprise level from the Retail, Small Business, Corporate and Commercial business lines
Mortgage Processing Manager
Scotiabank
Dominican Republic
08.2020 - 03.2022
- Served as a liaison between mortgage processing team and other departments, fostering collaboration to achieve company goals.
- Collaborated with sales teams to develop effective strategies for increasing loan application volume.
- Managed a high-volume pipeline of loans while maintaining strict attention to detail and prioritizing tasks effectively.
- Reduced loan approval times by maintaining strong relationships with underwriters, appraisers, and other industry professionals.
- Implemented quality control measures to minimize errors and ensure compliance with regulatory guidelines.
- Organized weekly meetings with employees to discuss progress on current projects as well as any challenges faced during their work week.
Lending Services Assistant Manager
Scotiabank
Dominican Republic
01.2020 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Business Process Management - Continuous Process Improvement
University of Toronto
Canada08.2024
Master Of Finance - Finance, Economics, Administration
Eude Business School
Spain01.2022
International Business Degree - International Business Management
Unapec
Dominican Republic 10.2017
Skills
- Digital transformation
- Partnership development
- Deal negotiation
- Data-driven decision making
- Stakeholder management
- Operations management
- Corporate governance
- Business analysis
Personal Information
Title: Lic. International Business
Skills
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Business Process Management, Senior Manager
Scotiabank
03.2022 - Current
Mortgage Processing Manager
Scotiabank
08.2020 - 03.2022
Lending Services Assistant Manager
Scotiabank
01.2020 - 08.2020
Business Process Management - Continuous Process Improvement
University of Toronto
Master Of Finance - Finance, Economics, Administration
Eude Business School
International Business Degree - International Business Management
Unapec