Hi, I’m
Marlysson Cadet
Chat Agent, CSR
Santo Domingo Este
Summary
Adept Live Chat Agent with a proven track record at FLuxo and Blue L, enhancing customer satisfaction through exceptional service and quick, effective problem resolution. Skilled in customer engagement and active listening, I excel in turning inquiries into sales and complaints into loyalty, demonstrating a keen attention to detail and language fluency.
Overview
3
years of professional experience
3
Language
Work History
FLuxo
Live Chat Agent
08.2024 - Current
Job overview
- Developed strong relationships with repeat customers by consistently delivering exceptional service experiences over time.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Assisted customers with order placement, product returns and order tracking.
- Provided online demonstrations to educate customers on product features and online help resources.
BLue L
Live Chat Agent
01.2022 - 07.2022
Job overview
- Developed strong relationships with repeat customers by consistently delivering exceptional service experiences over time.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support.
Education
CCH148 Ave Jean-Paul II, Port-au-Prince, Haiti
High School Diploma
05.2001
University Overview
- Professional Development Studies: [Computer Science], [2022/2023]
Skills
Customer services
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Timeline
Live Chat Agent
FLuxo
08.2024 - Current
Live Chat Agent
BLue L
01.2022 - 07.2022
CCH
High School Diploma
05.2001
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