Marky E Betances
Costumer Service And Technical Support.
Dominican Republic ,06
Summary
Skilled Network Technician and Customer Service Representative with a track record of enhancing network performance and customer satisfaction at Telenord. Excelled in problem-solving and communication, significantly improving system efficiency and client loyalty. Proficient in Spanish, English, and Microsoft Office, demonstrating a blend of technical expertise and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Network Technician
Telenord
Dominican Republic
08.2023 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed tracing and patching operations for copper networks.
- Configured, monitored and maintained email applications and virus protection software.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Costumer Service Representative
RcPower
Dominican Republic
06.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Profesional Technician Of Electrical Installation - Networks
Politécnico Vicente Aquilino Santos
SFM, Dominican Republic02.2021
Volunteer Military - Military
Ministerio De Defensa De La República Dominicana
SFM, Dominican Republic08.2019
Skills
Costumer Service
Timeline
Network Technician
Telenord
08.2023 - Current
Costumer Service Representative
RcPower
06.2021 - 07.2023
Profesional Technician Of Electrical Installation - Networks
Politécnico Vicente Aquilino Santos
Volunteer Military - Military
Ministerio De Defensa De La República Dominicana
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