MARITZA DE LOURDES RAMIREZ DE LOS SANTOS

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• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Entered time and attendance logs in preparation for payroll.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Created monthly reports for senior management summarizing operational performance metrics.
• Maintained adequate staffing to meet objectives within budget.

• Prepared annual budgets and monitored actual performance against budget goals.
• Developed and maintained effective internal control systems to ensure accuracy of financial reporting.
• Ensured compliance with Generally Accepted Accounting Principles regulations.
• Assisted with strategic planning initiatives by providing accurate financial data and forecasts.

• Verified and posted account transactions to prepare checks and maintain accounting ledgers.
• Prepared monthly management and financial reports and handled annual budget preparation and year-end reconciliations.
• Investigated discrepancies in financial data and prepared corrective journal entries.
• Managed day-to-day bookkeeping activities such as invoicing customers, reconciling bank accounts, recording deposits and withdrawals.