Maria Isabel Cabrera
Customer service representative
Jersey City,NJ
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the Account Review Administrator - Bilingual Spanish role. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus Inc
04.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Linecook
Bareburger
11.2022 - 02.2023
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Juice Specialist
Super juice Nation
04.2022 - 10.2022
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed cash register transactions accurately, maintaining proper financial records throughout each shift worked as Juice Maker.
Cashier and Bakery Clerk
Stop and shop
06.2022 - 08.2022
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Contributes to team effort by accomplishing related results as needed.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
Crew Member
Chipotle Mexican Grill
08.2021 - 03.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Keep the food preparation area, equipment and utensils clean and sanitary
- Worked front counter and other areas
- Keep kitchen, counter and dining areas cleaned and sanitized
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Became familiar with products to answer questions and make suggestions
- Supported great dining and meal experiences for guests.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Colegio Experimental Fernando Arturo Merino
Dominican Republic 08.2021
Skills
- Verbal and Written Communication
- Multitasking and Organizations
- Ability to work under pressure
- Teamwork
- Customer Service
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Call Center Operations
- Microsoft Outlook
- Fluent Bilingualism
- Spanish translation
- Problem-Solving
- Document Translation
- Call Metrics
Languages
Spanish, English
Native language
Timeline
Customer Service Representative
Maximus Inc
04.2023 - Current
Linecook
Bareburger
11.2022 - 02.2023
Cashier and Bakery Clerk
Stop and shop
06.2022 - 08.2022
Juice Specialist
Super juice Nation
04.2022 - 10.2022
Crew Member
Chipotle Mexican Grill
08.2021 - 03.2022
High School Diploma -
Colegio Experimental Fernando Arturo Merino
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