Maria Elena Maria De La Rosa
Santo Domingo Este,32
Summary
Skilled in network diagnostics and renowned for exceptional service support, I significantly enhanced customer satisfaction at ALORICA Samsung Landry. Leveraging strong problem-solving abilities and a calm demeanor, I adeptly managed key accounts and resolved complex technical issues, fostering robust customer relationships and contributing to sustained business growth.
Overview
15
15
years of professional experience
Work History
Technical Support Representative
ALORICA Samsung Landry
Santo Domingo Este
02.2022 - 04.2024
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Demonstrated advanced product knowledge to solve customer issues.
- Diagnosed system errors and implemented solutions to resolve them.
- Managed the configuration and setup of customer accounts and systems.
Customer Service Representative
continuum
Santo Domingo Este
01.2017 - 11.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Agent
NEAR SHORE EDU Campaing
Santo Domingo Este
05.2013 - 11.2016
- Conducted market research to identify potential customers and their needs.
- Developed key customer relationships to increase sales.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Customer Service Representative
ACS
Santo Domingo Este
06.2009 - 10.2012
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Theodore Roosevelt High Scholl
Fordham RD Bronx NY02-1996
Skills
- Service support
- Network diagnostics
- Hardware diagnostics
- System diagnostics
- Network configuration
- User guidance
- Remote support
Timeline
Technical Support Representative
ALORICA Samsung Landry
02.2022 - 04.2024
Customer Service Representative
continuum
01.2017 - 11.2020
Sales Agent
NEAR SHORE EDU Campaing
05.2013 - 11.2016
Customer Service Representative
ACS
06.2009 - 10.2012
High School Diploma -
Theodore Roosevelt High Scholl
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