Michelle Zambrano
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Creative Business Owner with exceptional background spent in Pink Pineapple. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
4
4
years of professional experience
Work History
Liner
Legendary
Punta Cana
11.2023 - Current
- Helped customers navigate choices between services with support for questions such as terms and availability.
- Used consultative sales approach to understand and meet customer needs.
- Prepared and demonstrated product features and benefits to address specific customer wants and needs.
- Promoted high level of customer satisfaction using strong relationship-building skills.
Business Owner
Pink Pineapple
Plaza Boulevard Center, Punta Cana
01.2023 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Monitored daily cash discrepancies and inventory.
Personal Assistant to the Managing Director
MS international & Corp S.A
Madrid, Spain
04.2020 - 09.2022
- Engaged with a range of office tasks, taking messages, organized meetings and welcome guess and clients in an upbeat and friendly manner
- Created polished and error-free business emails in English to meet to organizational needs and enhance communication between stakeholders while using Microsoft Office as a helpful tool.
- Problem solver and successfully managed travel arrangements for entrepreneur during pandemic with all the safety requirements.
- Displayed absolute discretion at handling confidential information.
- Flexible and multitasking abilities when accompanying entrepreneur to global business meetings while taking up on my studies at the same time.
Education
BBA - Fashion Marketing Specialized in PR
Regent's University London
London, UK06.2022
No Degree - Bachillerato De Artes
British Council School Madrid
Spain, Madrid06.2018
Skills
- New Business Development
- Natural Problem Solver
- Multiple language Skills
- Client/ Customer Relations
- Highly Detail- Oriented
- Strong Analytical Skills
- Teamwork and Collaboration
- Effective Communications
- Relationship Builder
- Product Knowledge
- Excellent verbal and written communication Skills
Timeline
Liner
Legendary
11.2023 - Current
Business Owner
Pink Pineapple
01.2023 - Current
Personal Assistant to the Managing Director
MS international & Corp S.A
04.2020 - 09.2022
BBA - Fashion Marketing Specialized in PR
Regent's University London
No Degree - Bachillerato De Artes
British Council School Madrid