MARI MARTINEZ
Santo Domingo
Summary
Professional with extensive experience as an Agent at ARBAJE TOURS and AGENTE VENTA at AIR EUROPE, specializing in optimizing sales processes and enhancing customer service.
Demonstrated ability to work under pressure, showcasing a positive attitude and responsibility. Skilled in building professional relationships and proficient in booking systems, achieving significant improvements in customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ARBAJE TOURS
AGENTE
07.2001 - 05.2024
Participate in 8 training workshops.
Achieve the monthly and annual goal.
Obtained for one consecutive year the award for excellence.
AIR EUROPE
AGENTE VENTA
02.2015 - 05.2020
FOR 5 YEARS
It issued airline tickets.
It served passengers at the counter with changes or cancellations.
I answered questions (dates, prices, flight availability, etc.) It modified the flight cancellation.
I checked the dimensions and weight of the luggage.
It assisted passengers with special needs and limited mobility.
Education
INGLES
UNIVERSITY UNEV
SHUT UP JOURNALISTS, SD.01.2025
BACHELOR - DEGREE IN TOURISM AND HOTEL BUSINESS ADMINISTATION
UNIVERSITY OYM
AV. SAN VICENTE DE PAUL 321, SDE.10.2014
High School Diploma -
SCHOOL THE PALMARS
CHARLES GAULLE05.2008
Master's Degree in Tax Accounting
UNIVERSITY UASD
AV. ALMA MASTERSkills
Positive attitude
Dynamics
Responsible
Honesty
Work under pressure
Certification
HOTEL COST CERTIFICATE
CUSTOMER SERVICE
ENGLISH
OFFICE PACKAGE
SALES
Timeline
AIR EUROPE
AGENTE VENTA
02.2015 - 05.2020
ARBAJE TOURS
AGENTE
07.2001 - 05.2024
INGLES
UNIVERSITY UNEV
BACHELOR - DEGREE IN TOURISM AND HOTEL BUSINESS ADMINISTATION
UNIVERSITY OYM
High School Diploma -
SCHOOL THE PALMARS
Master's Degree in Tax Accounting
UNIVERSITY UASD
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