Margarita Khoury
Customer Service Officer
Jacksonville
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representatives
Teleperformance
06.2022 - 04.2024
- Served as liaison between customers and internal departments, facilitating communication to resolve issues promptly.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in timely manner.
- Managed sensitive information discreetly while adhering strictly to data protection protocols.
- Improved customer loyalty with personalized assistance, leading to increased repeat business and positive reviews.
- Handled 50 customer call high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
- Documented all interactions accurately in CRM systems, maintaining transparency within organization regarding case status updates.
- Streamlined virtual support process for increased efficiency and improved response times.
Customer Services Representatives
Alorica
12.2020 - 08.2021
- Cultivated lasting partnerships with industry professionals, ultimately increasing referral business as well as long-term client retention rates.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Conducted thorough market research, informing strategic planning initiatives aimed at expanding business operations.
- Implemented innovative marketing strategies that led to increase in brand awareness and customer engagement.
- Cultivated lasting partnerships with industry professionals, ultimately increasing referral business as well as long-term client retention rates
- Played key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients
- Championed change initiatives that positively impacted workplace culture and employee morale across various departments within company
Customer Services Representatives
Data Vimenca
06.2018 - 06.2021
- Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
- Streamlined internal processes for improved efficiency, reducing overall costs for organization.
- Delivered presentations at industry events, showcasing company offerings and demonstrating subject matter expertise to enhance credibility and generate new business opportunities.
- Contributed to team sales goals by upselling products and services to customers.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed over 50 customer calls per day.
- Delivered presentations at industry events, showcasing company offerings and demonstrating subject matter expertise to enhance credibility and generate new business opportunities
Education
High School Diploma -
Manuel Arturo Machado
Domincian R 05.2001 -
Skills
Call Management
undefinedTimeline
Customer Service Representatives
Teleperformance
06.2022 - 04.2024
Customer Services Representatives
Alorica
12.2020 - 08.2021
Customer Services Representatives
Data Vimenca
06.2018 - 06.2021
High School Diploma -
Manuel Arturo Machado
05.2001 -
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