Marcos Núñez
Santo Domingo
Summary
Industrial Engineer with solid experience in data analysis and continuous improvement, specialized in the use of Python, SQL and Power BI for data collection, analysis and visualization. Noted ability identifying optimization opportunities, developing innovative solutions and leading projects that improve operational efficiency and process quality. Committed to organizational growth and success through operational excellence and strategic data analysis.
Overview
6
6
years of professional experience
Work History
Continuous Improvement Analyst
Banco Santa Cruz
02.2022 - Current
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identified and resolved problems through root cause analysis and research.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Junior Continuous Improvement Analyst
Banco Santa Cruz
07.2021 - 02.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Customer Service Representative
AFP Reservas
05.2018 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Program Analyst SQL -
P&V Escuela Tecnica De Negocios
Santo Domingo05.2024
Advanced Data Analyst With Power BI -
P&V Escuela Tecnica De Negocios
Santo Domingo11.2023
Bachelor of Engineering -
Universidad O & M
Santo Domingo01.2023
Python Data Manipulation -
TEP-PUCMM
Santo Domingo11.2022
Skills
- Data Research and Validation
- Business Operations Analysis
- Process Improvements
- Data Processing
- SQL Programming
- SQL and Databases
- Python Programming
- Big Data Analytics
- Risk Mitigation
- System Analysis
Timeline
Continuous Improvement Analyst
Banco Santa Cruz
02.2022 - Current
Junior Continuous Improvement Analyst
Banco Santa Cruz
07.2021 - 02.2022
Customer Service Representative
AFP Reservas
05.2018 - 07.2021
Program Analyst SQL -
P&V Escuela Tecnica De Negocios
Advanced Data Analyst With Power BI -
P&V Escuela Tecnica De Negocios
Bachelor of Engineering -
Universidad O & M
Python Data Manipulation -
TEP-PUCMM
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