Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Marcos Diaz

Santo Domingo

Summary

As a Bachelor of Business Administration (BBA) with experience in the banking sector, sales, and BPO, having collaborated with teams to improve processes and enhance efficiency in sales campaigns. Additionally, I have been involved in the onboarding process for new projects, including recruitment and selection, project structure, and successful project launches.

My aspiration is to be part of an organization that provides opportunities to apply and acquire experiences and knowledge across various relevant areas within the company. I am committed to professional development and contributing value to ensure outstanding performance in the functions and responsibilities assigned to me

Overview

8
8
years of professional experience

Work History

Production Manager

Ahava Group SRL
09.2024 - Current
  • Demonstrated rapid problem-solving to uphold productivity.
  • Executed project management, consistently meeting deadlines and budgetary guidelines.
  • Developed and applied preventative health strategies, promoting product durability and minimizing performance failures.
  • Implemented and maintained quality assurance procedures, ensuring compliance and positive customer feedback.
  • Successfully delivered projects, staying within budgetary constraints and meeting deadlines.

Inside Sales Representative

Flash
02.2022 - 06.2024
  • Sold parking solutions (B2B) to parking operators in the Western and Central regions.
  • Recommended and implemented process improvements to address constraints and challenges.
  • Assisted in preparing new team projects.
  • Collaborated with cross-functional teams to identify process enhancements and increase efficiency.
  • Enhanced internal knowledge sharing by creating comprehensive documentation for standard operating procedures across various tasks.

Document Management Operations, Central Archive Va

Asociacion Popular De Ahorros Y Prestamos
01.2020 - 04.2021
  • Document Management Operations, Central Archive Vault, APAP Main Office. Responsible for the Northern Zone’s Records Update.
  • Documented files and contracts for new clients’ account openings and data updates.
  • Contributed to the team responsible for updating banking information in compliance with Dominican government regulations for anti-money laundering.

Internship - Human Resources

Asociación Popular Ahorros Y Prestamos
10.2019 - 01.2020
  • As an intern in the Human Capital Department, Happiness and Engagement Division, I had the opportunity to assist in organizing events such as Technology Week, Health Week, and internal corporate events

Medical Claims Consultant

Collection And Payments Management // Claims Proc.
02.2017 - 01.2018
  • Worked in payment and claims reconciliation, including corrections and process.
  • Managed numerous extensive accounts with over 2000 clients abroad. Successfully collected fees from clients.

Education

BBA - Business Administration

Pontificia Universidad Católica Madre Y Maestra (PUCMM)
01.2020

Diplomado - Human Resources Management

Extrategic Consulting
07.2018

High School Diploma -

King's Christian School
07.2013

Skills

  • Customer Service
  • Microsoft Office Suite
  • Sales Experience
  • CRM Management
  • Project Management
  • Process Optimization
  • Strategic Thinking
  • Decision-Making Ability
  • Teamwork Skills
  • Strong Communication
  • Adaptability
  • Proactive Attitude
  • Leadership Capabilities

References

  • Roosevelt Disla, 849-785-1409
  • Martin Almonte, 809-729-4682
  • Lía Rojas, 829-342-0303

Hobbies and Interests

  • Basketball
  • Soccer
  • Turismo

Timeline

Production Manager

Ahava Group SRL
09.2024 - Current

Inside Sales Representative

Flash
02.2022 - 06.2024

Document Management Operations, Central Archive Va

Asociacion Popular De Ahorros Y Prestamos
01.2020 - 04.2021

Internship - Human Resources

Asociación Popular Ahorros Y Prestamos
10.2019 - 01.2020

Medical Claims Consultant

Collection And Payments Management // Claims Proc.
02.2017 - 01.2018

Diplomado - Human Resources Management

Extrategic Consulting

High School Diploma -

King's Christian School

BBA - Business Administration

Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Marcos Diaz