Marcos Diaz
Santo Domingo
Summary
As a Bachelor of Business Administration (BBA) with experience in the banking sector, sales, and BPO, having collaborated with teams to improve processes and enhance efficiency in sales campaigns. Additionally, I have been involved in the onboarding process for new projects, including recruitment and selection, project structure, and successful project launches.
My aspiration is to be part of an organization that provides opportunities to apply and acquire experiences and knowledge across various relevant areas within the company. I am committed to professional development and contributing value to ensure outstanding performance in the functions and responsibilities assigned to me
Overview
8
8
years of professional experience
Work History
Production Manager
Ahava Group SRL
09.2024 - Current
- Demonstrated rapid problem-solving to uphold productivity.
- Executed project management, consistently meeting deadlines and budgetary guidelines.
- Developed and applied preventative health strategies, promoting product durability and minimizing performance failures.
- Implemented and maintained quality assurance procedures, ensuring compliance and positive customer feedback.
- Successfully delivered projects, staying within budgetary constraints and meeting deadlines.
Inside Sales Representative
Flash
02.2022 - 06.2024
- Sold parking solutions (B2B) to parking operators in the Western and Central regions.
- Recommended and implemented process improvements to address constraints and challenges.
- Assisted in preparing new team projects.
- Collaborated with cross-functional teams to identify process enhancements and increase efficiency.
- Enhanced internal knowledge sharing by creating comprehensive documentation for standard operating procedures across various tasks.
Document Management Operations, Central Archive Va
Asociacion Popular De Ahorros Y Prestamos
01.2020 - 04.2021
- Document Management Operations, Central Archive Vault, APAP Main Office. Responsible for the Northern Zone’s Records Update.
- Documented files and contracts for new clients’ account openings and data updates.
- Contributed to the team responsible for updating banking information in compliance with Dominican government regulations for anti-money laundering.
Internship - Human Resources
Asociación Popular Ahorros Y Prestamos
10.2019 - 01.2020
- As an intern in the Human Capital Department, Happiness and Engagement Division, I had the opportunity to assist in organizing events such as Technology Week, Health Week, and internal corporate events
Medical Claims Consultant
Collection And Payments Management // Claims Proc.
02.2017 - 01.2018
- Worked in payment and claims reconciliation, including corrections and process.
- Managed numerous extensive accounts with over 2000 clients abroad. Successfully collected fees from clients.
Education
BBA - Business Administration
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
01.2020
Diplomado - Human Resources Management
Extrategic Consulting
07.2018
High School Diploma -
King's Christian School
07.2013
Skills
- Customer Service
- Microsoft Office Suite
- Sales Experience
- CRM Management
- Project Management
- Process Optimization
- Strategic Thinking
- Decision-Making Ability
- Teamwork Skills
- Strong Communication
- Adaptability
- Proactive Attitude
- Leadership Capabilities
References
- Roosevelt Disla, 849-785-1409
- Martin Almonte, 809-729-4682
- Lía Rojas, 829-342-0303
Hobbies and Interests
- Basketball
- Soccer
- Turismo
Timeline
Production Manager
Ahava Group SRL
09.2024 - Current
Inside Sales Representative
Flash
02.2022 - 06.2024
Document Management Operations, Central Archive Va
Asociacion Popular De Ahorros Y Prestamos
01.2020 - 04.2021
Internship - Human Resources
Asociación Popular Ahorros Y Prestamos
10.2019 - 01.2020
Medical Claims Consultant
Collection And Payments Management // Claims Proc.
02.2017 - 01.2018
Diplomado - Human Resources Management
Extrategic Consulting
High School Diploma -
King's Christian School
BBA - Business Administration
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
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