Marc-Sony Andre
Sr
San Francisco De Macorís
Summary
Adept at linguistic proficiency and active listening, I enhanced patient outcomes at Activate Healthcare by providing critical medical translations and facilitating clear communication. My experience as an Interpreter and Customer Service Representative has honed my cross-cultural communication and client support skills, resulting in improved customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Interpreter
Society
04.2019 - 11.2024
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Customer Service Representative
AbbVie
03.2023 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy,resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills,leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently,finding satisfactory resolutions for both customers and the company alike.
Health Care Assistant
Activate Healthcare
02.2021 - 01.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
Education
Morning Star Christian Academy
03.2005
Skills
Linguistic proficiency
Cross-cultural communication
Client Support
Active listening
Excellent memory
Medical translation
Timeline
Customer Service Representative
AbbVie
03.2023 - 06.2023
Health Care Assistant
Activate Healthcare
02.2021 - 01.2023
Interpreter
Society
04.2019 - 11.2024
Morning Star Christian Academy
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