Marc Charles
Aviation Drive, Providenciales, Turks And Caicos Islands.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Car Rental Agent
Grace Bay Car Rentals
11.2024 - 03.2025
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Technician-in-Training
Business Solutions LTD
08.2024 - 11.2024
- Increased equipment longevity by conducting thorough inspections and identifying potential problems early on.
- Provided exceptional customer service by promptly addressing concerns and explaining technical concepts clearly to non-technical clients.
- Utilized problem-solving skills in troubleshooting complex technical issues, ultimately reducing downtime for customers significantly.
- Maintained accurate inventory records for spare parts, facilitating faster repairs when necessary.
Intern
Caicos Island Charters
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Analyzed problems and worked with teams to develop solutions.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Intern (Environment, Health, and Safety).
Fortis TCI
07.2022 - 07.2022
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Education
Certificate. -
Provo Christian School.
Bible Street, Blue Hills, Providenciales, TCI.High School Diploma. -
Precious Treasures International High School.
Richmond Hill Road, Providenciales, TCI.Skills
- Project Support
- Research
- Team Collaboration
- Professionalism and Etiquette
- Adaptability
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Haitian Creole
Intermediate (B1)
References
Arean Louis
HR Manager,
Grace Bay Car Rentals,
337 Grace Bay Rd, Grace Bay
TKCA 1ZZ,
+1 (649) 232-6171,
communityservice@gracebaycarrentals.com
Arean Louis was the HR Manager while I worked as a Car Rental Agent during the time period from November 2024 to March 2025 at Grace Bay Car Rentals.
Timeline
Car Rental Agent
Grace Bay Car Rentals
11.2024 - 03.2025
Technician-in-Training
Business Solutions LTD
08.2024 - 11.2024
Intern
Caicos Island Charters
01.2023 - 05.2023
Intern (Environment, Health, and Safety).
Fortis TCI
07.2022 - 07.2022
Certificate. -
Provo Christian School.
High School Diploma. -
Precious Treasures International High School.
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