Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Manuel Ramos

Industrial Engineering
Santo Domingo,Distrito Nacional

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving customers experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Overview

2
2
Languages
3
3
years of post-secondary education
3
3
years of professional experience

Work History

Debt Specialist

Call Center Pro
Santo Domingo, Distrito Nacional
01.2020 - 10.2020

Helped costumers with their debts consolidation.

Sales Associate

Concentrix
Santo Domingo, Distrito Nacional
06.2018 - 04.2019
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Educated customers on promotions to enhance sales.
  • Opened, closed and updated accounts for customers.
  • Processed all types of transactions within the customers account.
  • Booked hotel rooms for over 10,000 hotels.

Customer Service Representative

Alorica Dominicana
Santo Domingo, Distrito Nacional
10.2017 - 09.2018
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Finance Assistant

Dominico Americano
Santo Domingo , Distrito Nacional
06.2016 - 10.2016
  • Reported financial data and updated financial records in ledgers and journals.
  • Managed office inventory and ordered new supplies when items were running low.
  • Organized receipts and bills by order.

Education

Bachelor of Engineering - Industrial Engineering

Universidad Nacional Pedro Henríquez Ureña
Av. John F. Kennedy 1/2, Santo Domingo
09.2017 - Current

Skills

Problem-solving skills

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Timeline

Debt Specialist

Call Center Pro
01.2020 - 10.2020

Sales Associate

Concentrix
06.2018 - 04.2019

Customer Service Representative

Alorica Dominicana
10.2017 - 09.2018

Bachelor of Engineering - Industrial Engineering

Universidad Nacional Pedro Henríquez Ureña
09.2017 - Current

Finance Assistant

Dominico Americano
06.2016 - 10.2016
Manuel RamosIndustrial Engineering