Manuel Iván Tejeda Herrera

Referral Coordinators specialize in healthcare logistics and patient coordination, Phone Agent Customer Service roles focus on resolving customer issues across various industries. Both are essential for operational efficiency and customer satisfaction, requiring a unique blend of technical and interpersonal skills.

• Efficiently managed and scheduled medical appointments, ensuring clear and precise communication with patients.
• Processed and channeled necessary medical documentation to appropriate departments.

• Mastered effective communication and speech techniques to conduct structured and persuasive sales calls.
• Managed the full telephone sales cycle, from cold outreach to close, maintaining control of the conversation throughout.
• Applied active listening strategies to accurately identify customer needs and present tailored solutions.

Gained a deep appreciation for the critical role of comprehensive documentation in ensuring operational efficiency and maintaining organizational knowledge.

As an Assistant Group Supervisor, I gained hands-on experience in core supervisory principles. I learned the importance of leadership through example, integrity, and clear communication. The role involved mentoring team members, supporting operational goals, and understanding the significant responsibility that comes with guiding a team's performance and morale.

Serving as Assistant Fleet/NDS, I was integral to managing urgent roadside assistance cases. This role demanded an unwavering commitment to accuracy and detailed situational analysis. I learned that effective leadership here meant making swift, precise decisions that directly impacted driver safety and operational continuity, reinforcing the core values of reliability and diligent care.