Summary
Overview
Work History
Skills
Timeline
Generic

Manuel Escoboza

Customer Service Representative
Santiago de los Caballeros

Summary

Dynamic Customer Service Representative with extensive experience in call center operations and technical troubleshooting. Recognized for delivering bilingual support, driving customer loyalty, and efficiently resolving inquiries to elevate overall satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

SSG
Santiago, Atlanta
01.2018 - 11.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed ticketing system to track and prioritize customer issues efficiently.
  • Collaborated with cross-functional teams to streamline service processes and enhance user experience.

Skills

Customer service

Active listening

Customer relations

Problem resolution

Call center experience

Customer satisfaction measurement

Call center operations

Critical thinking

Data entry

Computer proficiency

Payment processing

Timeline

Customer Service Representative

SSG
01.2018 - 11.2024
Manuel EscobozaCustomer Service Representative