Malory Berardi
San Antonio,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Cashier
McDonald's
San Antonio, TX
11.2022 - 09.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
Alorica
San Antonio, TX
11.2021 - 05.2022
- Updated customer information into the database after verifying its accuracy.
- Verified identity documents presented by customers before approving any transactions.
- Researched customer inquiries and resolved issues efficiently.
- Reviewed current standards and policies.
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
Customer Service Representative
Maximus
San Antonio, TX
04.2021 - 09.2021
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Qualfon
San Antonio, TX
01.2019 - 07.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX05-2004
Skills
- Complaint Resolution
- Call Center Operations
- Clerical Support
- Reading Comprehension
- Microsoft Office Expertise
- High-Energy Attitude
- Problem-Solving Abilities
- Calendaring
- Call Triaging
- Credit Card Payment Processing
- Customer Service
- Problem Resolution
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Cashier
McDonald's
11.2022 - 09.2023
Customer Service Representative
Alorica
11.2021 - 05.2022
Customer Service Representative
Maximus
04.2021 - 09.2021
Customer Service Representative
Qualfon
01.2019 - 07.2019
High School Diploma -
Samuel Clemens High School