Malaica Jean Philippe
Custumer Service Representative
Santo Domingo Este
Summary
Versatile and bilingual professional with a proven track record at Teleperformance, adept in cross-cultural communication and client support. Excelled in interpreting for diverse clients, enhancing customer satisfaction, and streamlining communication processes. Skilled in language fluency and relationship building, significantly contributing to team success and client loyalty.
Gifted Interpreter with aptitude for conveying emotion, style and content of French speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 2 years of experience.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Interpreter
Teleperformance
01.2023 - 11.2024
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Customer Service Representative
Teleperformance
03.2020 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Virtual Assistant
Nike
01.2019 - 11.2019
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Education
High School Diploma -
Lycee Du Cent Cinquantenaire
Port-au-Prince 05.2001 -
Skills
French and English fluency
Cross-cultural communication
Fluent bilingualism
Client support
Interpersonal communication
Relationship building
Timeline
Interpreter
Teleperformance
01.2023 - 11.2024
Customer Service Representative
Teleperformance
03.2020 - 06.2022
Virtual Assistant
Nike
01.2019 - 11.2019
High School Diploma -
Lycee Du Cent Cinquantenaire
05.2001 -
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