Maitee Diaz
Santiago De Los Caballeros
Summary
Detail-oriented customer service professional with over 3 years of experience in customer care, sales, and quality assurance. Proven ability to mentor teams and drive customer satisfaction. Works quickly to address challenges and uses critical thinking and a resourceful nature to manage complex concerns. Answers questions, resolves issues, and exceeds established service standards.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Elite Sales and Automations
03.2025 - Current
- Coordinated and managed high volumes of outbound communication with prospects and leads, setting qualified appointments for multiple automotive dealerships, while supporting the company’s B2B sales efforts.
- Provided administrative support, including scheduling and reporting; proposed and implemented workflow improvements to optimize appointment-setting processes across teams.
- Trained and supervised new team members, ensured data accuracy, facilitated team meetings, and served as liaison between leadership and staff to ensure service quality and client satisfaction.
Innovative Tax Relief
11.2024 - 03.2025
- Engaged with prospects to assess eligibility for tax relief services, effectively communicating benefits and guiding them through enrollment.
- Consistently met sales targets by providing tailored solutions and excellent customer support.
- Utilized CRM software to manage leads, contacts, and deals effectively.
- Advised clients on strategies for minimizing their tax liabilities within boundaries of law.
Quality Assurance Specialist
Liberty Home Guard
06.2023 - 10.2024
- Monitored and evaluated customer interactions to ensure compliance and service excellence.
- Provided feedback, identified process improvements, and supported training initiatives to enhance overall quality.
- Developed training materials for new hires, streamlining onboarding for the quality assurance team.
- Established key performance metrics to measure and improve the effectiveness of QA processes.
Customer Care Specialist
DentalPlans.Com
09.2022 - 06.2023
- Assisted members and facilitated enrollments, guided plan selection, and addressed billing inquiries, optimizing customer satisfaction and retention.
- Educated customers on plan benefits and coverage options, enhancing understanding and boosting customer engagement.
- Resolved customer concerns and troubleshooting inquiries, ensuring smooth and efficient service delivery.
- Managed customer records and data entry, ensuring accuracy, compliance, and timely updates.
Customer Care Specialist
Kalahari Resorts
05.2021 - 09.2022
- Coordinated customer bookings, reservations, and tailored vacation packages, driving increased guest satisfaction.
- Delivered detailed information and scheduled services, promotions, and resort amenities, and enhancing the overall guest experience.
- Addressed inquiries, resolved issues, and processed payments, ensuring efficient and seamless service delivery.
- Maintained accurate customer records and collaborated with teams to fulfill special requests, exceeding guest expectations.
Education
High School - Accounting Diploma
Instituto Politecnico Nuestra Sra. de las Mercedes
Santiago, Dominican Republic05.2020
Bachelor of Arts (B.A.) - Corporate Communication
PUCMM
Santiago, Dominican RepublicSkills
- Communication Skills
- Leadership
- Problem-Solving
- Detail Oriented
- Multichannel communication
- Microsoft Office
- Salesforce
- Zoho
Languages
- Spanish, Proficient (C2)
- English, Advanced (C1)
Timeline
Administrative Assistant
Elite Sales and Automations
03.2025 - Current
Innovative Tax Relief
11.2024 - 03.2025
Quality Assurance Specialist
Liberty Home Guard
06.2023 - 10.2024
Customer Care Specialist
DentalPlans.Com
09.2022 - 06.2023
Customer Care Specialist
Kalahari Resorts
05.2021 - 09.2022
High School - Accounting Diploma
Instituto Politecnico Nuestra Sra. de las Mercedes
Bachelor of Arts (B.A.) - Corporate Communication
PUCMM
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