Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madoche Dorvil

Lakeworth,Florida

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Caring and poised professional with many years of experience providing interpretation services to patients with limited English skills. Worked cohesively with healthcare employees to translate verbal and written medical information. Supported development of healthcare programs to meet cultural and ethnic needs by suggesting materials for translation and other services for non-English speakers.

Overview

3
3
years of professional experience

Work History

Spanish-English Bilingual Medical Interpreter

Transperfect
Lakeworth, Florida
03.2024 - 03.2025
  • Maintained a professional demeanor when interacting with clients and colleagues.
  • Interpreted complex medical terminology accurately between languages.
  • Identified areas where communication breakdowns may have occurred due to language barriers or cultural misunderstandings.
  • Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
  • Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.

Customer Service Representative

Arise Virtual Solutions
Miami, Florida
02.2022 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

High School Diploma -

Lycee Antenor Firmin
Haiti
06-2019

Skills

  • Bilingual communication
  • Customer service
  • Conflict resolution
  • Relationship building
  • Active listening
  • Team collaboration
  • Problem solving
  • Documentation skills
  • Language fluency
  • Call management

Languages

Haitian Creole
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Proficient (C2)
C2

Timeline

Spanish-English Bilingual Medical Interpreter

Transperfect
03.2024 - 03.2025

Customer Service Representative

Arise Virtual Solutions
02.2022 - 03.2024

High School Diploma -

Lycee Antenor Firmin
Madoche Dorvil