Mabell Morillo Monegro
Santo Domingo,Dominican Republic
Summary
Seasoned Project Management Executive with substantial background in leading high-impact initiatives across diverse industries. Strengths lie in strategic planning, team leadership, and process optimization, ensuring projects are completed on time and within budget. Proven success in fostering cross-functional collaboration, driving operational efficiency, and steering continuous improvement efforts. Previous work has resulted in streamlined operations, enhanced productivity, and improved overall projects execution.
Overview
13
13
years of professional experience
Work History
CEO - Founder. Strategic Consultant and Director of PMO
Ventura Morillo Consulting (VM Consulting DR)
2022.05 - Current
- Create and maintain business relationships, managed human resources and providers, co-financial planning and follow up.
- Provide consultancy services to startups and established businesses on a wide range of topics including strategy development, project management, planning optimization, quality enhancements,and overall business administration.
Head of Transition and Project Manager
Fresenius Kabi
San Cristóbal , Dominican Republic
2023.06 - 2024.04
- Directed the transfer of services from different regions like the USA, Canada, and the Caribbean to enhance efficiency and identify potential benefits.
- Served as the primary liaison between SSC-Haina and the GBS Process Management team, IT departments, and diverse third-party suppliers within Germany
- Successfully managed the deployment of cutting-edge technological solutions worldwide in partnership with both internal and external IT teams.
- Provided insights of SSC-Haina's project agenda and status to management and executive boards, including Directors, VPs, and Executives from USA, Canada, and Caribbean.
- Supported the center in internal process improvement initiatives, resulting in a reduction of SLA and increased service quality and customer satisfaction.
- Managed project budgets and tracked financials throughout the transition process.
- Maintained accurate records regarding transitioning activities including timeline tracking, budget allocation, resource utilization.
Project Manager, AML Operations Support
Scotia Global Business Service (GBS), DR (Company of Scotiabank)
2022.11 - 2023.06
- Led various projects and initiatives, ensuring compliance with regulatory and audit standards
- Led business process changes, which resulted in operational efficiency improvements. Implemented process reengineering initiatives and facilitated infrastructure upgrades and deployment.
- Managed collaboration between various stakeholders including project managers, business professionals, IT experts, user groups, consultants,and vendors to achieve common goals.
- Oversees regular program and key forums (e.g., Steering Committees) in order to evaluate progress with team members and executives.
- Conducted process analysis for identification, evaluation, and recommendation of productivity improvements.
Project Manager, Operations & Project Center
Scotia Global Business Service (GBS), DR (Company of Scotiabank)
Santo Domingo , Dominican Republic
2019.12 - 2022.11
- Accountable for overseeing multiple project cycles and facilitating transitions to the campus for new operations.
- Effectively oversaw the coordination of all tasks necessary for commencing new campus operations in areas such as Regulatory and Compliance, Risk management (financial and non-financial), Legal, Financial, Technology, and HR
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Created and executed Service Level Agreements for diverse services offered by the campus to various legal entities, coordinating local board approvals and regulatory notifications or approval as necessary
- Supported documentation of business requirements for validation with Business Leads and SMEs, while collaborating with Technology Leads to identify optimal solutions
- Spearheaded the successful completion of projects by overseeing the execution of robust business and user acceptance testing, while also providing valuable recommendations for sign off
- Actively collaborated with the creation and development of the new Process Re-engineering & Lean team in campus with the intention of evaluate and recommend productivity improvements, increase efficiencies, reduce costs, maximize revenues and ongoing risk mitigation while ensuring that enhancing the customer and business partner experience area at the center of all decisions
Project Lead Analyst, Motor Vehicle's Department
Impuestos Internos (DGII) | Tax Collection Company of DR
2018.11 - 2019.11
- Partnered with public institutions and private organizations to drive collective efforts in implementing tax-related initiatives, projects, and regulatory adjustments for Vehicles
- Implemented successful process optimization, operating model transformation, and organizational redesign resulting in enhanced productivity
- Developed strategies and recommendations encompassing business benefits and costs, implementation, and training plans.
- Led the creation and implementation of a new platform for selling tax renovations as Scrum Master
- Led all stages of the Vehicles Traffic Tax 2019 renovation initiative, surpassing expectations and reaching a collection goal of RD$2.25 billion
- Implemented a highly effective sales closing procedure designed specifically for financial entities engaged in renovation projects
- Developed and implemented an automated solution to meet sales term contract specifications for financial organizations
- Provided ongoing training and support for end users after launch of new systems or applications.
- Successfully oversee the operations of a national team composed of mora than 20 individuals
- Actively participated in marketing campaigns designed to promote the Vehicle Tax renovation process
Project Lead
Scotiabank
2018.01 - 2018.11
- Led a regulatory requirement project and other projects within the area, such as implementing new systems and processes.
- Oversaw identification of productivity improvement opportunities, including efficient processes, organizational effectiveness, and management systems.
- Developed and implemented project plans, schedules and budgets.
- Created project performance reports for management review.
Various HR Roles
Data Vimenca, Eaton, TotalEnergies, Gildan, Scotiabank
Santo Domingo , Dominican Republic
2011.09 - 2018.01
- Expertise in various HR subsystems such as Recruitment and Selection, Compensation and Benefits, Training and Development, and Engagement gained through working with BPOs and multinational corporations
- Collaborated cross-functionally to develop change management strategies and initiatives
- Generated detailed reports on employee turnover, absenteeism and job satisfaction rates
- Designed dashboards displaying real-time updates on employee retention rates and other key performance indicators.
Education
Master's degree - Quality Management and Productivity
Instituto Tecnológico De Santo Domingo (INTEC)
Santo Domingo, DR2021-11
Bachelor's degree - Business Administration, Concentration in Strategy
Pontificia Universidad Católica Madre & Maestra (PUCMM)
Santo Domingo, DR2015-09
Skills
- Bilingual (Spanish and English)
- Experience with agile and waterfall development methodologies and managing projects in a fast-paced, dynamic environment
- C-levels, executives and stakeholders management
- Risk and Compliance Management
- Experience delivering multinational technology solutions
- Microsoft Office Suite expert and skilled with different Project Management Systems (Jira, Power BI, Monday, Click-Up, and others)
- Lean Process Improvement, Process and Quality
- KPI / OKR creation and management
- Coaching and Mentoring of direct and indirect staff (on-site and remote)
- International projects, operations and team management
- Experience working in Global Business Services centers and leading transition from business case to execution
Accomplishments
- Nominated and awarded with the “Best of the Best” global recognition at Scotiabank in 2020 and 2021 for exceeding expectations in performance.
- Recognized for being the most effective and efficient Project Manager in Scotiabank, managing the most challenging and complex projects involving up to 15 countries and multiple stakeholders for 3 years in a row, being able to start Scotia GBS operations in April 2020, in the middle of the pandemic COVID-19.
- Recognized at Impuestos Internos for the innovational sales close process created that led to guarantee the adherence and compliance of the contracts with the financial institutions involved in the renovation process.
- Distinguished in my early career in Human Resources for my leadership, innovation and change management skills.
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Head of Transition and Project Manager
Fresenius Kabi
2023.06 - 2024.04
Project Manager, AML Operations Support
Scotia Global Business Service (GBS), DR (Company of Scotiabank)
2022.11 - 2023.06
CEO - Founder. Strategic Consultant and Director of PMO
Ventura Morillo Consulting (VM Consulting DR)
2022.05 - Current
Project Manager, Operations & Project Center
Scotia Global Business Service (GBS), DR (Company of Scotiabank)
2019.12 - 2022.11
Project Lead Analyst, Motor Vehicle's Department
Impuestos Internos (DGII) | Tax Collection Company of DR
2018.11 - 2019.11
Project Lead
Scotiabank
2018.01 - 2018.11
Various HR Roles
Data Vimenca, Eaton, TotalEnergies, Gildan, Scotiabank
2011.09 - 2018.01
Master's degree - Quality Management and Productivity
Instituto Tecnológico De Santo Domingo (INTEC)
Bachelor's degree - Business Administration, Concentration in Strategy
Pontificia Universidad Católica Madre & Maestra (PUCMM)
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