Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luz Nercy Carvajal Soler

Higüey

Summary

Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Overview

5
5
years of professional experience
2
2
Certifications
1
1
Language

Work History

Host Y Servicio al Cliente

Hard Rock Hotel & Casino Punta Cana
02.2022 - 01.2024
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Trabaje en coordinación con el gerente en la planificion y gestion operativa de la tienda de vinos.
  • Manejo de ventas tienda de vinos, tambien me encargaba de explicar los diferente tips de vinos a los huepedes, en su mayoria de estados unidos.


Host

Circle By Meliá
12.2018 - 01.2022
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.

Education

No Degree - Psicologia Escolar

UFHEC
La Romana
05.2001 -

High School Diploma -

Geraldo Hansen
Higuey, San Martin
05.2001 -

Skills

    Team Collaboration

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Certification

Diplomado de vinos.

Timeline

Tecnicas y abilidades de ventas

10-2023

Diplomado de vinos.

03-2023

Host Y Servicio al Cliente

Hard Rock Hotel & Casino Punta Cana
02.2022 - 01.2024

Host

Circle By Meliá
12.2018 - 01.2022

No Degree - Psicologia Escolar

UFHEC
05.2001 -

High School Diploma -

Geraldo Hansen
05.2001 -

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Luz Nercy Carvajal Soler