Dynamic Customer Service Representative with a proven track record at National Debt Relief, recognized for exceeding performance metrics and enhancing customer satisfaction. Skilled in problem-solving and active listening, I effectively resolved conflicts and trained new staff, contributing to a collaborative team environment and driving sales growth through informed product recommendations.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Time management
Call center experience
Customer relations
Critical thinking
Team collaboration
Task prioritization
Live chat support
Payment processing
De-escalation techniques