Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Luis Jose Lantigua Morillo

Santo Domingo,01

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Debt Specialist

Broadway Support Services
Santo Domingo, National Distric
09.2023 - Current
  • Assess clients' financial situations, and recommend appropriate debt relief strategies.
  • Work with creditors to negotiate reduced interest rates, lower monthly payments, or debt settlements on behalf of clients.
  • Guide clients through consolidating unsecured debts into manageable payment plans.
  • Explain the pros and cons of various debt relief options, and provide ongoing support to clients.
  • Track clients' progress to ensure they stay aligned with their financial goals.
  • Ensure all actions comply with federal and state debt collection laws.

Travel Expert

TrueShore
Santo Domingo, National Distric
01.2023 - 05.2023
  • Understand clients' travel preferences, budgets, and needs.
  • Research and create customized travel itineraries, including flights, accommodations, and activities.
  • Reserve transportation, hotels, tours, and other travel-related services.
  • Provide information on destinations, local customs, travel advisories, and required documentation (e.g., visas).
  • Assist clients with cancellations, rescheduling, or emergencies during their trips.
  • Handle payments, issue invoices, and manage refunds if necessary.
  • Maintain communication with clients to ensure a seamless travel experience.
  • Stay updated on travel trends, promotions, and industry regulations.

Customer Service Specialist

Alorica
Santo Domingo, National Distric
08.2020 - 05.2023
  • Responding to customer inquiries via phone, email, or chat.
    Assisting with orders, returns, and account-related issues.
    Resolving complaints in a timely and satisfactory manner.
  • Addressing customer concerns, and finding effective solutions.
    Ensuring customer satisfaction through proactive problem resolution.
  • Updating customer account information as needed.
    Documenting interactions and transactions in the company's database.
  • Maintaining a high level of knowledge about Amazon's products and services.
    Providing accurate and helpful information to customers.
  • Working with cross-functional teams to improve customer experience.
    Analyzing feedback to identify pain points, and implement strategies for improvement.
  • Adhering to company policies and best practices for customer service.

Home Care Manager

Friends and Family LLC
Santo Domingo, National Distric
10.2022 - 01.2023
  • Creating and managing caregiver schedules to meet client needs.
  • Adjusting schedules in case of emergencies, or absences.
  • Monitoring caregiver attendance and punctuality.
    Addressing tardiness or absenteeism issues.
  • Communicating with caregivers about shifts and availability.
    Ensuring adequate coverage for all clients.
  • Maintaining accurate attendance records.
    Preparing reports on staffing and attendance trends.
  • Resolving scheduling conflicts, or caregiver concerns.
    Managing last-minute changes to ensure continuity of care.
  • Ensuring adherence to company policies and labor regulations.

Patient Service Specialist

TrueShore
Santo Domingo, National Distric
06.2022 - 11.2022
  • Greet and register patients, verify their information, and assist with inquiries.
  • Schedule, confirm, and reschedule appointments as needed.
  • Confirm insurance coverage and assist with pre-authorizations.
  • Process payments, handle billing inquiries, and maintain accurate financial records.
  • Update and manage patient records while ensuring confidentiality.
  • Assist with referrals, coordinate with healthcare providers, and ensure seamless communication.
  • Provide a welcoming environment and address patient concerns with empathy.

Billing Specialist

ERC
Santo Domingo, National Distric
06.2019 - 01.2020
  • Generating and sending invoices to clients.
  • Ensuring accurate billing and resolving discrepancies.
  • Processing payments and managing accounts receivable.
  • Maintaining detailed financial records and reports.
  • Collaborating with other departments to streamline billing processes.
  • Developing strategies to improve customer retention and satisfaction.
  • Communicating with customers to address concerns and resolve issues.
  • Monitoring customer accounts to identify potential churn risks.
  • Providing personalized solutions to retain clients.
  • Conducting follow-ups with customers to ensure their needs are met.

Technical Support Representative

Alorica
Santo Domingo, National Distric
10.2017 - 05.2019
  • Responding to customer inquiries via phone, email, or chat.
  • Providing step-by-step guidance to resolve technical issues.
  • Ensuring customer satisfaction through effective communication.
  • Diagnosing and resolving hardware, software, and connectivity problems.
  • Assisting customers with setup, configuration, and updates.
  • Escalating complex issues to higher-level support teams when necessary.
  • Maintaining accurate records of customer interactions and solutions provided.
  • Creating and updating technical manuals or guides.
  • Staying updated on Samsung DTV features, updates, and new releases.
  • Educating customers about product functionalities and benefits.
  • Working with internal teams to address recurring issues and improve products.
  • Providing feedback to the development team based on customer experiences.

Education

Some College (No Degree) - Business Administration

Universidad Dominicana O&M
Santo Domingo, Rep. Dom.

Skills

  • Debt negotiation
  • Financial assessment
  • Client support
  • Debt consolidation
  • Payment processing
  • Time management
  • Customer service
  • Bill processing
  • Microsoft office

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

Debt Specialist

Broadway Support Services
09.2023 - Current

Travel Expert

TrueShore
01.2023 - 05.2023

Home Care Manager

Friends and Family LLC
10.2022 - 01.2023

Patient Service Specialist

TrueShore
06.2022 - 11.2022

Customer Service Specialist

Alorica
08.2020 - 05.2023

Billing Specialist

ERC
06.2019 - 01.2020

Technical Support Representative

Alorica
10.2017 - 05.2019

Some College (No Degree) - Business Administration

Universidad Dominicana O&M

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Luis Jose Lantigua Morillo