LUIS ARIEL VILLAFANA CASADO
Santo Domingo,Distrito Nacional
Summary
Logistics and Customer Service Specialist with 5+ years of experience offering skills to prioritize and multi-task in a fast-paced work environment. Successfully works as part of a team to accomplish personal and business goals. Known for successfully handling customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Pernod Ricard
Miami/Santo Domingo
01.2023 - Current
- Managed client accounts across Central America and the Caribbean, ensuring seamless coordination of orders from receipt to shipment.
Collaborated closely with factories and warehouses to process orders, track progress, and meet delivery timelines.
Oversaw the preparation and verification of import/export documentation, including invoices, Certificates of Origin (COO), EUR-1, and packing lists, ensuring compliance with international trade regulations.
Conducted semi-annual inventory audits, counting and assessing all pallets and cases, including damaged and repacked items, to maintain accurate stock records and improve inventory management.
Ensured exceptional client satisfaction by proactively addressing concerns, maintaining clear communication, and providing tailored logistical solutions.
Trafic Analist
El Catador
Santo Domingo, Dominican Republic
04.2021 - 09.2022
- Coordinated and managed the dispatch of containers and loose cargo from ports and warehouses, ensuring smooth and timely operations.
Oversaw documentation and compliance processes, ensuring all necessary paperwork was in order for customs agents to clear shipments without delays or issues.
Processed and liquidated shipments, accurately calculating associated costs and ensuring proper entry into the warehouse system.
Collaborated with customs agents, warehouse staff, and logistics teams to streamline operations and maintain efficiency in the supply chain.
Logistics Assistent
Frederic Schad
Santo Domingo, Dominican Republic
04.2019 - 01.2021
- I worked with my Supply Chain Supervisor on a key account, overseeing all aspects of port and warehouse shipments and receptions for Nestlé Dominicana.
Supervised a team of four customs typists, ensuring accuracy and compliance in customs declarations, permits, and certificates.
Coordinated the timely and efficient distribution of shipments to multiple client warehouses.
Verified settlements and prepared detailed reports to provide the client with accurate updates on shipment status and operational performance.
Customs broker
Frederic Schad
Santo Domingo, Dominican Republic
07.2018 - 04.2019
- Prepared and processed accurate customs declarations and files for nine key clients, including Nestlé, Mercasid, Payless and Colgate.
Managed comprehensive documentation for import/export operations, including commercial invoices, packing lists, certificates of origin, and phytosanitary and zoosanitary certificates.
Maintained a high level of organization and attention to detail while working multiple accounts and adhering to strict deadlines.
Collaborated with customs agents and clients to resolve documentation discrepancies and streamline the declaration process.
Education
Bachelor - Internationl Business
APEC University
04-2019
Diploma - Customs Management And Imports
Quality Global Business
07-2017
Basic Customs Techniques -
CAPGEFI
01-2018
Supervision And Leadership -
INFOTEP
11-2020
Marketing And Sales Technician -
CENTU
06-2017
Types of Containers And Their VGM -
INFOTEP
05-2019
Teamwork -
INFOTEP
06-2020
Skills
- Proactivity
- Adaptability
- Responsibility
- Teamwork
- Office
- Excel
- Windows
- Hardware
Languages
Spanish
Native language
English
Upper intermediate
B2
French
Elementary
A2
Spanish
Proficient
C2
Timeline
Customer Service Specialist
Pernod Ricard
01.2023 - Current
Trafic Analist
El Catador
04.2021 - 09.2022
Logistics Assistent
Frederic Schad
04.2019 - 01.2021
Customs broker
Frederic Schad
07.2018 - 04.2019
Bachelor - Internationl Business
APEC University
Diploma - Customs Management And Imports
Quality Global Business
Basic Customs Techniques -
CAPGEFI
Supervision And Leadership -
INFOTEP
Marketing And Sales Technician -
CENTU
Types of Containers And Their VGM -
INFOTEP
Teamwork -
INFOTEP