Luisa Camila Guerrero
BPO And Human Resources Professional
Santo Domingo
Summary
A professional with 10+ years of experience in BPO and Human Resources, with a specialized focus on process improvement and optimizing Employee Satisfaction. I aim to add value to operational and strategic levels, driving service excellence and organizational growth.
Overview
11
11
years of professional experience
Work History
Implementations Manager
Teleperformance
02.2024 - Current
Senior Human Resources Coordinator
Teleperformance
06.2023 - 02.2024
Human Resources Coordinator
Teleperformance
11.2018 - 06.2023
Employee Services Specialist
Teleperformance
10.2016 - 11.2018
Supervisor of Operations
Teleperformance
09.2015 - 10.2016
Quality Analyst
Teleperformance
07.2014 - 09.2015
Customer Service Representative
Teleperformance
02.2014 - 07.2014
Education
Bachelor's Degree - Human Resources And Organizational Development
ADEN University
Panamá 05.2001 -
High School Diploma -
Colegio Claret
Santo Domingo 05.2001 -
Skills
Effective Communication
Problem Solving
Emotional Intelligence
Customer/Employee oriented
Negotiation and conflict resolution
Timeline
Implementations Manager
Teleperformance
02.2024 - Current
Senior Human Resources Coordinator
Teleperformance
06.2023 - 02.2024
Human Resources Coordinator
Teleperformance
11.2018 - 06.2023
Employee Services Specialist
Teleperformance
10.2016 - 11.2018
Supervisor of Operations
Teleperformance
09.2015 - 10.2016
Quality Analyst
Teleperformance
07.2014 - 09.2015
Customer Service Representative
Teleperformance
02.2014 - 07.2014
Bachelor's Degree - Human Resources And Organizational Development
ADEN University
05.2001 -
High School Diploma -
Colegio Claret
05.2001 -
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