Luisa Maria
New Britain,CT
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
22
22
years of professional experience
Work History
Supervisor of Operations for Civil Registry Office
JUNTA CENTRAL ELECTORAL ( Central Electoral Board-Vital records, Id's and presidencial elections)
Santo Domingo, Dominican Republic
05.2017 - Current
- Oversaw daily operations of the department, including personnel management.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
ADMINISTRATIVE MANAGER
SABAI RESTAURANT
Santo Domingo, Dominican Republic
09.2012 - 04.2016
- Developed and implemented administrative procedures to maximize efficiency.
- Planned company events, such as holiday parties, and training seminars.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Organized meetings between executives and outside vendors or clients.
- Managed payroll, benefits administration, tax withholdings.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
Customer Service Entry Clerk
JUNTA CENTRAL ELECTORAL ( Central Electoral Board-Vital records, Id's and presidencial elections)
New York, New York
05.2008 - 06.2012
- Resolved customer inquiries, complaints, problems and requests in a timely manner.
- Processed customer orders and payments accurately and promptly.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Interacted with customers to determine their needs and provided information about products and services.
- Maintained accurate records of customer interactions using computer systems.
Translator and Interpreter/Administrative Assistant
NIPPONIA DEL CARIBE
Santo Domingo, Dominican Republic
03.2003 - 03.2008
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Served as a Translator for the General Manager, along with others, in the workplace.
- Developed and implemented translation strategies for internal documents.
- Assisted in the development of language-specific style guides for use of company's activities.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
MASTERS IN MARKETING
INSTITUTO TECNOLOGICO DE SANTO DOMINGO
DOMINICAN REPUBLIC04-2005
BBA - Business Administration
INSTITUTO TECNOLOGICO DE SANTO DOMINGO
04-2002
Skills
- Budget Planning
- Organizational Skills
- Team Leadership
- Problem Solving
- Multitasking Capabilities
- Excellent Listening Abilities
- Client Services
- Customer Engagement
- Microsoft Office
- Knowledge of office management systems and procedures
- Account Management
- Presentation Design
- Office Administration
Websites
Languages
- Spanish, Proficient
- English, Proficient
Timeline
Supervisor of Operations for Civil Registry Office
JUNTA CENTRAL ELECTORAL ( Central Electoral Board-Vital records, Id's and presidencial elections)
05.2017 - Current
ADMINISTRATIVE MANAGER
SABAI RESTAURANT
09.2012 - 04.2016
Customer Service Entry Clerk
JUNTA CENTRAL ELECTORAL ( Central Electoral Board-Vital records, Id's and presidencial elections)
05.2008 - 06.2012
Translator and Interpreter/Administrative Assistant
NIPPONIA DEL CARIBE
03.2003 - 03.2008
MASTERS IN MARKETING
INSTITUTO TECNOLOGICO DE SANTO DOMINGO
BBA - Business Administration
INSTITUTO TECNOLOGICO DE SANTO DOMINGO
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