Luis Villafana
Santo Domingo,01
Summary
Dedicated Customer Service and Logistics Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Pernod Ricard
Distrito Nacional, Santo Domingo
01.2023 - Current
- I am in charge of managing clients from Central America and the Caribbean, receiving their orders, working hand in hand with the factories and our warehouses, processing them, following up and coordinating their respective shipments, managing import and export documentation if applicable, including invoices, COO, EUR-1, packing lists, among others. Among other functions.
Traffic Analyst
El Catador
Distrito Nacional, Santo Domingo
04.2021 - 08.2022
- I worked as a traffic analyst, carrying out the monitoring from origin and the necessary management to dispatch containers and loose cargo from the port or warehouse, ensuring that everything is in order so that the customs agent can dispatch the shipments without problems, as well as liquidate the shipment in order to enter the warehouse with its respective costs.
Logistics Assistant
Frederic Schad
Distrito Nacional, Santo Domingo
04.2021 - 08.2022
- I worked in this position, carrying out the necessary customs processes to clear the merchandise and nationalize it in the country, providing the corresponding follow-up of everything that this entails.
Customs Specialist
Frederic Schad
Distrito Nacional, Santo Domingo
07.2018 - 04.2019
- I worked in this position making customs declarations in conjunction with a series of processes for different clients, so that cargo could be cleared from the port.
Education
Master in Logistics Management And Supply Chain Management -
ENEB
Spain06-2025
Bachelor of International Business -
UNAPEC
Santo Domingo10-2019
Diploma of Customs Management And Imports. -
QGB
Santo Domingo07-2017
Marketing And Sales -
CENTU
Santo DomingoSupervision And Leadership -
INFOTEP
Santo DomingoTeamwork -
INFOTEP
Santo Domingo06-2020
Skills
- Complaint resolution
- Report Generation
- Customer Retention
- Account Management
- Customer Order Management
- Customer Service
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
French
Beginner
A1
Timeline
Customer Service Specialist
Pernod Ricard
01.2023 - Current
Traffic Analyst
El Catador
04.2021 - 08.2022
Logistics Assistant
Frederic Schad
04.2021 - 08.2022
Customs Specialist
Frederic Schad
07.2018 - 04.2019
Master in Logistics Management And Supply Chain Management -
ENEB
Bachelor of International Business -
UNAPEC
Diploma of Customs Management And Imports. -
QGB
Marketing And Sales -
CENTU
Supervision And Leadership -
INFOTEP
Teamwork -
INFOTEP
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