Luis Taveras
Santo Domingo,01
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Horatio
Santo Domingo Este, Santo Domingo
01.2024 - 01.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
NS outsourcing
Santo Domingo Este, Santo Domingo
01.2023 - 11.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Domínico-Belga
Santo Domingo 07-2011
Some College (No Degree) - English Language
English Immersion Program
Santo Domingo Skills
- Exceptional communication skills
- Excellent writing skills (think: thorough, organized)
- Fully bilingual in English and Spanish
- Fast typist
- Comfortable working across multiple communication channels
- Technically proficient
- Strong teamwork
- De-escalation techniques
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Horatio
01.2024 - 01.2025
Customer Service Representative
NS outsourcing
01.2023 - 11.2023
High School Diploma -
Domínico-Belga
Some College (No Degree) - English Language
English Immersion Program