Luis Pimentel
La Guáyiga
Summary
Fluent in English and Portuguese, Experienced with programs such as Excel and Salesforce, goal and deadline driven, capable of working in a team and solo.
Overview
2025
2025
years of professional experience
Work History
Fulfillment Analytics Specialist
Thryv
02.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Moderator
Acquire BPO
12.2018 - Current
- The task to perform is to verify the content of images and verify if they are appropriate for the platform before such images are uploaded to said platform.
Customer Service Representative
Call Center Pros
08.2017 - 01.2018
- Worked as technical support for a printer brand, besides providing tech support, in case a warranty needed to be honored, I was also in charge of that process.
Customer Service Representative
Convergys
- 01.2017
- Provided technical support and customer service for a brand of hard drives.
Education
Computer Systems Degree -
Universidad Dominicana O&M
Santo Domingo, República Dominicana12.2016
High School -
Colegio Evangélico La Trinidad
Santo Domingo, República Dominicana12.2010
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
References
- María Selene Reyes, (829) 639 - 1478
- Abelardo Núñez, (849) 785 - 1553
Timeline
Fulfillment Analytics Specialist
Thryv
02.2023 - Current
Moderator
Acquire BPO
12.2018 - Current
Customer Service Representative
Call Center Pros
08.2017 - 01.2018
High School -
Colegio Evangélico La Trinidad
Customer Service Representative
Convergys
- 01.2017
Computer Systems Degree -
Universidad Dominicana O&M
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