Luis Herrera
Competer Science
Santo Domingo Oeste,32
Summary
Accomplished Bilingual Customer Service Specialist with a proven track record at Teleperformance Costa Rica, enhancing client satisfaction through expert guidance on insurance products and efficient problem resolution. Skilled in SAP and fluent bilingualism, I excel in streamlining operations and reducing complaints, demonstrating empathy and advanced computer skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Specialist
Newtech Global
05.2024 - Current
- Resolved escalated issues through effective problem-solving skills, resulting in satisfied customers and reduced complaints.
- Maintained accurate records of customer interactions, documenting concerns and resolutions while upholding confidentiality standards.
Customer Service Specialist Head Cashier
NS Outsourcing
03.2023 - 02.2024
- Streamlined communication between front-end and back-end operations improving coordination enhancing overall efficiency.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
Insurance Customer Service Specialist
Teleperformance Costa Rica
11.2019 - 10.2022
- Developed expertise in various lines of insurance products, offering knowledgeable guidance to customers seeking information on policies.
- Educated clients on available insurance products, tailoring recommendations based on individual needs and goals.
- Collaborated effectively with internal departments like claims adjusters, underwriting staff, allowing seamless coordination between parties involved in the client relationship management process.
Education
Associate of Science - Computer Science
Universidad Dominicana O&M
Santo Domingo, Dominican Republic 05.2001 -
Skills
Empathy and patience
Call center experience
Complaint Handling
Fluent Bilingualism
SAP Experience
Claims Evaluation
Issue Research
Computer Skills
MS Office
Timeline
Bilingual Customer Service Specialist
Newtech Global
05.2024 - Current
Customer Service Specialist Head Cashier
NS Outsourcing
03.2023 - 02.2024
Insurance Customer Service Specialist
Teleperformance Costa Rica
11.2019 - 10.2022
Associate of Science - Computer Science
Universidad Dominicana O&M
05.2001 -
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