Lourdes M Baez Perez

Greet customers and present menus, make suggestions based on their preferences, take and serve food and drinks orders. Arrange table settings, keep tables cleans and tidy at all times, deliver checks and collect payments. Arrange rooms for parties and events.

Greet guests and seat them at clean tables previously set. Take food and drinks orders, prepare drinks as requested. Confirm they are pleased with they order and was delivered as requested. Collect plates, offer desserts, give checks and collect payment. Set and hoste vents and large parties of up to 100 guests.

During this period of time, worked on call centers as Customer service and customer support representative.

Reception (check in and check out process) and follow up on guests. Solving any inconvenience they may experience during their stay. Make resevertions for restaurants, provide local guidance. Coordinate onsite weddings and events. offer weding packages, follow up on requiremts and sell upgrades. Make sure the entire event guarantees the guest satisfaction.