Lourdes Serrano
Interpreter And Customer Service Specialist
Summary
I'm very motivated and love helping out people. Customer Service and Interpreting is my passion. I would love to work for a company that's growing and will allow me to grow within the company.
Overview
13
13
years of professional experience
Work History
Interpreter Freelance
Avaza Languages Line Services
10.2024 - Current
- Enhanced client satisfaction by delivering accurate and timely translation for various industries
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Interpreting
Cantalk
04.2020 - 10.2025
- Assisted non-native English speaking client to communicate for appliances insurance
Retention
Hello Fresh
02.2019 - 04.2020
- Enhanced customer retention rates by developing targeted retention strategies based on client feedback analysis
Customer Service Representative
Stream International
09.2012 - 12.2017
- Handle customer inquires and suggestions with professionally
- Resolved customer complaint with empathy
- Manged high-stress situation effectively, maintaining professionalism under pressure
Education
GED -
Adult Training Center
Skills
Fluent in Spanish and English
Timeline
Interpreter Freelance
Avaza Languages Line Services
10.2024 - Current
Interpreting
Cantalk
04.2020 - 10.2025
Retention
Hello Fresh
02.2019 - 04.2020
Customer Service Representative
Stream International
09.2012 - 12.2017
GED -
Adult Training Center
Similar Profiles
MIRE MIREMIRE MIRE
INTERPRETER & TRANSLATOR at Avaza Language ServicesINTERPRETER & TRANSLATOR at Avaza Language Services
Araceli CardenasAraceli Cardenas
SITE COORDINATOR at INTERPRETER, Vernacular Languages ServicesSITE COORDINATOR at INTERPRETER, Vernacular Languages Services
MOHAMED RIMAAZ NIZAMMOHAMED RIMAAZ NIZAM
Senior Sales Executive at Express Line Freight Services W.L.LSenior Sales Executive at Express Line Freight Services W.L.L
Dilna DanielDilna Daniel
Sign Language Interpreter (Freelance) at FreelanceSign Language Interpreter (Freelance) at Freelance
Bit-Na ChoiBit-Na Choi
Korean-English Interpreter (Freelance) at Kumho Petrochemical Co., Ltd.Korean-English Interpreter (Freelance) at Kumho Petrochemical Co., Ltd.