Lourdes Serrano
Interpreter And Customer Service Specialist
Summary
I'm very motivated and love helping out people. Customer Service and Interpreting is my passion. I would love to work for a company that's growing and will allow me to grow within the company.
Overview
13
13
years of professional experience
Work History
Interpreter Freelance
Avaza Languages Line Services
2024.10 - Current
- Enhanced client satisfaction by delivering accurate and timely translation for various industries
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Interpreting
Cantalk
2020.04 - 2025.10
- Assisted non-native English speaking client to communicate for appliances insurance
Retention
Hello Fresh
2019.02 - 2020.04
- Enhanced customer retention rates by developing targeted retention strategies based on client feedback analysis
Customer Service Representative
Stream International
2012.09 - 2017.12
- Handle customer inquires and suggestions with professionally
- Resolved customer complaint with empathy
- Manged high-stress situation effectively, maintaining professionalism under pressure
Education
GED -
Adult Training Center
Skills
Fluent in Spanish and English
Basic Data Entry
Advance Customer Service skills
Strong vocabulary skills
Basic Inbound Sales
Timeline
Interpreter Freelance
Avaza Languages Line Services
2024.10 - Current
Interpreting
Cantalk
2020.04 - 2025.10
Retention
Hello Fresh
2019.02 - 2020.04
Customer Service Representative
Stream International
2012.09 - 2017.12
GED -
Adult Training Center