Lori Dettloff
Grand Rapids
Summary
PROFESSIONAL OBJECTIVE To practice Outpatient or Inpatient Pharmacy with a focus on Medication Therapy Management (MTM)
PROFESSIONAL STRENGTHS
- Self-directed pharmacist with strong leadership skills
- Dedicated to life-long learning
- Strong customer-service skills as well as patient-centered focus
- Extensive teaching experience regarding hospital operations and pharmacy practice
- Previous management experience
- Solid knowledge of JCAHO Accreditation Standards
- Extensive knowledge of USP797 & USP800 sterile compounding standards
- Extensive experience with IHI (Institute of Healthcare Improvement) Patient Safety and Quality Improvement Initiatives
- Prioritizing and managing deadlines
- Solid organizational skills and strong problem resolution skills
- Strong relationship skills with physicians, nurses & all other health professionals & support staff
- Strong patient and family advocate and educator with a strong cultural sensitivity
- Extensive experience with both inpatient and outpatient pharmacy operations
- Top CLIFTON Strengths: ADAPTABILITY, DEVELOPER, RESPONSIBILITY, CONNECTEDNESS, BELIEF
Overview
37
37
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Gun Lake Tribe Health & Human Services
10.2023 - Current
- Managed 340B pharmacy, including ensuring criteria is met for legal requirements
- Understanding the mission of the Indian Health Service (IHS) in servicing tribal citizens
- Recommended OTC devices or medication options to help mitigate individual symptoms
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases
- Properly compounded and dispensed medications as prescribed by doctors and dentists
- Maintained state and federal records of legendary drugs and controlled substances
Per Diem Pharmacist
Indispensable Health
09.2022 - Current
- Have staffed in a myriad of practice sites including Acute-Care Hospitals, LTAC, Surgical Center, as well as Outpatient Retail
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Educated patients on proper medication use.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Supervised and coached team of pharmacy technicians and trainees.
- Managed drug and supply inventories.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Prepared medication and IV orders to deliver adequate supply for care of patient.
- Verified and labeled prescriptions with 8 point check.
- Managed pharmaceutical supply procurement and management processes.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
Staff Pharmacist-Inpatient Pharmacy
Mercy Health Saint Mary's Hospital
07.2003 - 04.2022
- Utilized EPIC EMR system to complete following tasks: verify all acute care medication orders, dose antibiotics via Pharmacokinetic Navigator, Utilized Antimicrobial Stewardship Navigator
- Dispenses and delivers patient medications to patients throughout hospital.
- Conducts drug utilization reviews, drug interventions and therapy management.
- Collaborates closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens.
- Efficiently answers multi-line phone and processed high volume of order requests from nurses, doctors and other healthcare professionals.
- Trains technicians on appropriate IV hood maintenance and IV sterility and stability
- Routinely troubleshoots EPIC, PYXIS & Cerner EMR issues for Nursing & Physician staff
- Provides critical drug information to nurses and physicians
Full-time Health System Skills Lab Instructor
Ferris State University
08.2009 - 05.2015
Managed 150 students over 10 academic semesters teaching hospital operations and pharmacy practice skills including:
- USP797 & USP800 Sterile Compounding Standards
- IV Drug Compatibilities and stabilities
- Patient Safety and Quality Improvement
- Interprofessional Communications and Interventions
- Efficient Communication using SOAP/SBAR methods
- Patient communications and cultural sensitivity
- Medication History and Reconciliation
- Discharge Planning
- SCIP (Surgical Care Improvement Project)
- Antibiogram interpretation
- Pharmacy dosing service skills including kinetics
- Patient chart navigation on Cerner EMR
- Dosing service responsibilities
- Critical thinking and patient disease management
- Pain management and Dosing Conversions
- Chemotherapy compounding/patient considerations
- Adult and pediatric TPN considerations
- Renal & Hepatic Dosing adjustments
Staff Pharmacist/Customer Service Liaison/Marketing
Saint Marys Extended Care Services Pharmacy
08.1997 - 06.2003
- Oversaw pharmacy technicians’ drug preparation and distribution activities to provide safe, efficient care for patients.
- Interpreted and evaluated validity and safety of medication orders and prescriptions.
- Communicated directly with doctors' offices via telephone, fax and email.
- Provided comprehensive customer service to 30 Adult Foster Care Homes and Assisted Living Homes
- Marketed Saint Mary's Extended Care services to new Adult Foster Care Homes and Assisted Living Homes (successfully recruited almost 300 new patient beds)
- Conducted site visits for 30 Assisted Living Homes
- Problem solved for 30 Assisted Living Home Managers and staff
- Efficiently answered multi-line phone and processed high volume of order and drug information requests from nurses, doctors and home managers.
- Precisely processed third party prescriptions and managed adjudication review.
Pharmacy Manager
Bronson Methodist Hospital Outpatient Pharmacy
12.1995 - 08.1997
- Directed operations to increase efficiency and minimize patient wait times.
- Consistently upheld proper pharmacy and general safety procedures and standards.
- Followed state and federal record keeping guidelines for legend drugs and controlled substances.
- Interpreted and evaluated the validity and safety of medication orders and prescriptions.
- Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
Special Projects Pharmacist
Borgess Medical Center-Outpatient Pharmacy
07.1994 - 12.1995
- Worked to show utilization as well as cost savings for Borgess' Employee Prescription Program
Staff Pharmacist
Meijer Pharmacy
07.1992 - 07.1994
- Started at Detroit-area Meijer, then relocated to Kalamazoo area for husband's job with FSU
Staff Pharmacist/Assistant Manager
Revco Drugs
06.1989 - 06.1992
- Short-term position due to move to Detroit area for husband's pharmacy residency
Assistant Manager
Hook's Drugs
01.1989 - 06.1989
- Short-term position, 2 hour round trip commute, found position closer to home
Staff Pharmacist
Saint Mary's Family Pharmacy
09.1988 - 04.1989
- Short-term due to move to Ohio for husband's doctorate program at University of Cincinnati
Education
B.S. Pharmacy - Pharmacy
Ferris State University College of Pharmacy
Big Rapids, MI1988
Skills
- Adaptable per diem pharmacist in both inpatient and outpatient pharmacy settings
- Immunization certified
- 25 years of Inpatient Pharmacy Experience, including experience in Critical Care, Cardiac Care, Dialysis, Kidney transplant program, Oncology, Labor & Delivery, NICU, Psych/Med, Med Surg, Emergency Medicine, Gift of Life
- Home Infusion Experience including working with area Hospice services
- Former Instructor for the FSU College of Pharmacy- P2 Skills lab covering Acute Care & Inpatient Pharmacy Operations & standards
- Pharmacy Manager for high-volume outpatient pharmacy and gift shop
- Customer Service relations and marketing for Long Term Care Pharmacy
- Clifton Strengths program participant
- Expertise in Patient Advocacy and Safety Initiatives strength via IHI Open School certificate
- Interprofessional relations expertise
- Quality Matters participant (Hospital quality improvement process)
Accomplishments
PATIENT CARE highlights
- Ensured quality control through admissions, assessment, treatment, and discharge for a broad range of acute-care patients.
- Provided pharmaceutical care for patients suffering from trauma, acute chest pain, stroke, respiratory failure, renal/liver failure and drug overdoses.
- Provided pharmaceutical care for patients undergoing chemotherapy for a broad range of cancer diagnoses as well as kidney transplant patients and bariatric surgical patients
DOCUMENTATION highlights
- Documented clinical interventions made on most shifts worked
- Conducted Medication Reconciliation for Patient Safety
CLINICAL SERVICES highlights
- Created Pharmacist code kit based on additional needs of the code response team
QUALITY IMPROVEMENT highlights
- Participated on the pharmacy department Gallup Improvement team to improve processes and engagement in the department
- Participated in IHI (Institute of Healthcare Improvement) Certificate Program
ORGANIZATION and COORDINATION highlights:
- Coordinated Interprofessional Event involving 486 students from 7 disciplines at 3 universities (FSU, CMU & Mid-Michigan College of Nursing) held at Central Michigan University (Jan 2015)
- Coordinated Interprofessional Event involving 250 students from 3 disciplines at 3 universities (FSU, CMU & Mid-Michigan College of Nursing) held at Central Michigan University (Aug 2014)
- Developed and Coordinated Interprofessional Education event for FSU Pharmacy students & CMU-Medical, social work, and Physician Assistant students at CMU College of Medicine, Mount Pleasant, MI (April 2014)
- Committee member for development & implementation of FSU-COP Preceptor's conference along with the Experiential Education (June 2012, 2013, 2014)
- Committee member on Multi-University Interprofessional Workgroup (FSU, CMU & Mid-Michigan College of Nursing)
- Coordinated Best Practices Day for Interprofessional Collaboration of the College of Pharmacy, College of Optometry, College of Health Professions, College of Arts & Science at Ferris State University (April 2014)
- Coordinated Professional Development Calendar for FSU College of Pharmacy faculty (2012, 2013)
- FSU College of Pharmacy Diversity Committee member (2012, 2013)
- FSU Safety Committee (2012-current)
- Strategic Planning Committee FSU COP, Seamless Curricular Model work-group (May 2012-current)
- AACP Self-study workgroup on Student Standards (July 2014-present)
- Coordinated simulations with Allied Health College of Nursing students and COP students (Fall & Spring 2012, 2013, 2014, 2015)
- Coordinated with FSU IPE University Wide Committee for Interprofessional Education Best Practices Day April 23, 2014
- Developed and implemented FSU COP new curriculum course PHAR485 & PHAR486 (2009-2015)
- Coordinated new case presentations for courses (2010-current)
- Coordinated with FSU Bookstore manager to create lab-packs and drug supply vouchers through the FSU bookstore for drug purchase reimbursement (Summer 2011-current)
- Coordinated Faculty EMR training GR-Medical Education Partners (December 2011) & at the College of Pharmacy, Big Rapids (May 2012 & 2013)
- Coordinated waste removal program for the compounding lab (2011-current)
- Experiential Education Team project-aligning experiential curriculum with AACP's CAPE outcomes
- C.E. Coordinator for Southwest Michigan Pharmacist Association (SWMPA)- Kalamazoo, MI (1994-1997)
- PROJECT DEVELOPMENT highlights
- Implemented purchase of Cerner EMR AES (electronic medical record academic education solution) for use in COP & College of Health Professions (Aug 2011)
- Implemented faculty and student training program for Cerner EMR AES (Aug 2011-present)
- Implemented purchase of NuAire Horizontal Laminar Flow Hoods for Sterile Compounding Lab (August 2013)
- Coordinated procurement of $60,000 of donated equipment thru Spectrum Health (January 2014)
- Developed plan for lab space renovation-updating to an "active-learning" environment (Jan 2014-present)
- Course development for PHAR475-Advanced Compounding Elective (Fall 2013-Spring 2014)
- Course development for PHAR485 &486-Integrated Hospital Skills Lab (Fall 2010-present)
- Implemented purchase of ASHP Aseptic Technique of Medications and Hazardous Materials and coordinated with FSU Media Production Department to make available to students through Blackboard (Fall 2011)
- OSCE development for Experiential Curriculum (Spring 2014-present)
- Advisor for two-P4 students for Doctoral Thesis Research Project on Pharmacy Intervention SIMULATION with 148 2nd year pharmacy students, coordinated standardized physicians and media services to video tape each student (July 2014-current)
Affiliations
- American Society of Health Systems Pharmacists (ASHP)
- American College of Clinical Pharmacy (ACCP)
- Michigan Pharmacists Association (MPA)
- Phi Lambda Sigma Pharmacy Leadership Society (PLS)
- Western Michigan Society of Health Systems Pharmacists (WMSHP)
- Southwest Michigan Pharmacist Association (SWMPA)-C.E. coordinator
- Safe Kids Coalition, Kalamazoo, MI -Poison Prevention Committee
Advisor affiliations
- Student Advisor for the Ferris State University, College of Pharmacy Class of 2017
- Student Advisor for the following FSU Registered Student Organizations
- Phi Lambda Sigma Pharmacy Leadership Society
- American Society Health-system Pharmacists
- Lambda Kappa Sigma Pharmacy Fraternity
Certification
- Licensed R.Ph. in Michigan (expires Feb. 28, 2026)
- Controlled Substance License (expires Feb. 28, 2026)
- Liceensed Pharmacy Preceptor (expires Feb. 28, 2026
- ACLS certification
- BLS and AED certification (last updated Sept, 2025)
- APhA Immunization certification (since August 2013)
- IHI Certificate of Completion (25-hour course with focus on Improvement Capability, Patient Safety, Leadership, Person- and Family-Centered Care, Quality, Cost, and Value-2015)
- APhA Asthma Management Certification via MPA Pharmaceutical Care Module Certification-60hr program (1996)
Additional Information
Awards Received:
- Phi Lambda Sigma Leadership Society-Big Rapids, MI (1987)
- SWMPA Pharmacist of the Year-Kalamazoo, MI (1995)
- Safe Kids Coalition Service Champion for Poison Prevention work-Kalamazoo, MI (1996)
- Outstanding Leader Award, Outstanding Volunteer Award & Green Angel Award, Girl Scouts of Michigan Shore to Shore, Grand Rapids, MI (2008, 2009, 2010 respectively)
Timeline
Staff Pharmacist
Gun Lake Tribe Health & Human Services
10.2023 - Current
Per Diem Pharmacist
Indispensable Health
09.2022 - Current
Full-time Health System Skills Lab Instructor
Ferris State University
08.2009 - 05.2015
Staff Pharmacist-Inpatient Pharmacy
Mercy Health Saint Mary's Hospital
07.2003 - 04.2022
Staff Pharmacist/Customer Service Liaison/Marketing
Saint Marys Extended Care Services Pharmacy
08.1997 - 06.2003
Pharmacy Manager
Bronson Methodist Hospital Outpatient Pharmacy
12.1995 - 08.1997
Special Projects Pharmacist
Borgess Medical Center-Outpatient Pharmacy
07.1994 - 12.1995
Staff Pharmacist
Meijer Pharmacy
07.1992 - 07.1994
Staff Pharmacist/Assistant Manager
Revco Drugs
06.1989 - 06.1992
Assistant Manager
Hook's Drugs
01.1989 - 06.1989
Staff Pharmacist
Saint Mary's Family Pharmacy
09.1988 - 04.1989
B.S. Pharmacy - Pharmacy
Ferris State University College of Pharmacy
Community Service
- Pharmacist Volunteer for Mission of Mercy Dental Outreach servicing >700 patients, monitoring Random Blood Glucose & HA1C values (May 2014)
- Co-Advisor for Pharmacy student organization Phi Lamda Sigma-Pharmacy Leadership (Fall 2013-present)
- Class Advisor for College of Pharmacy Class of 2017
- Preceptor for Blood Drive & Bone Marrow Drive for Lambda Kappa Sigma (Nov. 2013)
- Preceptor for Blood Drive Bone Marrow Drive for Phi Lambda Sigma Leadership Society (2013, 2014, 2015)
- Preceptor for Pharmacy students administering Influenza Immunizations at Birkham Health Center Employee Immunization Blitz (Oct.2013, 2014)
- Project coordinator for 2nd Year Pharmacy student trip to Perrigo Pharmaceuticals, Allegan, MI (April 2014)
- Volunteer to administer influenza immunizations to FSU Employees (Oct.2013 & 2014)
- Preceptor for students running point of care booth at FSU Campus Health Fair (April 2013 & 2014)
- Preceptor for Mecosta County Health Fair at Mecosta ISD (October 2012)
- Chaperone for P1-P3 students going to Pharmacy Day at the Capitol, Lansing, MI (September 2011, 2012, & 2013)
- Coordinated P2 students to create community service posters regarding a volunteer organization of their choice (Spring 2012)
- Presentation yearly at Springhill Camps for health officer training (2007-2011)
- Coordinated P2 students to recruit over 800 community members to sign-up for Gift of Life organ donation over a 3 month period, as a result FSU was awarded 2nd place in the Gift of Life Campus Challenge (Spring 2011)
- Volunteer Pharmacist for Ferris' Pharmacy Care Clinic
- Volunteer Pharmacist for First Presbyterian Health Clinic, Kalamazoo, MI
- Rockford Relay for Life Committee Person, Rockford, MI (2005-2008)
- Rockford Relay for Life Committee-TEAM Lacks Cancer Center, Ada, MI (2005-2009)
- Globetrotters (World Education), Crestwood Elementary, Rockford, MI (2005-2007)
- Junior Achievement leader, Our Lady of Consolation School, Rockford, MI (2006-2009)
- Parish Funds Campaign Co-Director, OLC Church, Rockford, MI (2006-2008)
- Marketing Director for Long Range Planning Committee, OLC School, Rockford, MI (2006-2009)
- Set/Clean-Up Chair for Our Lady Of Consolation Bazaar & OLC Mardi Gras fundraisers, OLC Education Foundation (2012-current)
- Marketing Director for OLC Bazaar & OLC Mardi Gras fundraisers, OLC Education Foundation (2006-current)
- Girl Scout Leader, Troops #2741 & #3283, Rockford, MI (2006-2011)
- Girl Scouts of Michigan Shore to Shore Rockford, Daycamp Director, Rockford (2009 & 2010)
- Family Champion Director, OLC School Representative (2010 & 2011)
- Walking With Jesus, Program Developer and Coordinator, OLC School, Rockford, MI (2007- 2012)
- Our Lady of Consolation Church refugee family volunteer and patient advocate (2005-current)
- God's Kitchen (soup kitchen) volunteer (2010-current)
- Instruments of Peace (homeless outreach) volunteer (2009-2012)
- Steketee Guild member and Blodgett Hospital volunteer (2008-2012)
- OLC Parish mission to Ethiopia, Africa (October 2011)
- Consolata Guild Member (Consolata Sisters of Belmont) (April 2012-current)
- Volunteer for Soup's On-Catholic Social Services annual fundraising event (2011 & 2012)
- Volunteer for Congregational Partnership Program for housing placement of homeless families (2012-current)
PRESENTATIONS
INVITED
"Caught in the Crosshairs of IPE" Poster presentation at Northern Michigan Interprofessional Conference (Nov 2013)
"Career Information Regarding Becoming a Pharmacist" Metro Health Health Professions Program (March 2013)
"Career Information Regarding Becoming a Pharmacist" Kent Intermediate School District Healthcare Program (Oct. 2012)
"Proper Medication Administration in the Camp Setting" Springhill Camp Healthcare Officers Training; Evart, MI (June 2007-June 2012)
CURRICULUM LECTURES
PHAR485 Skills Lab (Fall 2010, 2011, 2012, 2013, 2014)
- Medical abbreviations and patient chart navigation
- SOAP notes (Written Communication)
- Medication rates, routes and hospital orders
- Drug Information resources-how to navigate for sterile compounding information
- Drug Interactions-how to decide what is important when chart reviewing
- Interprofessional communications and interventions
- USP797 standards and Aseptic Technique in sterile compounding
- IV Compatibilities & Stabilities
- IV Calculations
- IV to PO dosing Conversions
- Performing Medication Histories & Identifying Drug Related Problems
- Basic physical assessment
- Medication Reconciliation
PHAR486 Skills Lab (Spring 2011, 2012, 2013, 2014, 2015)
- USP800 & IV Compounding of Hazardous Drugs
- Patient Safety
- Surgical Care Improvement Project (SCIP) Guidelines
- Esophageal Rupture case/preop/postop therapy
- Electrolyte Replacement-patient case
- Diabetic Keto-acidosis-patient case
- Patient Discharge Planning
- Chemotherapy Guidelines and compounding precautions
- Pharmacokinetics/Aminoglycoside/Vancomycin dosing guidelines
PHAR491 Longitudinal Patient Centered Experience
- Health Care Professions Communication & Teamwork Module (Fall 2013, coordinated Fall 2014)
- Patient Behaviors & Health Beliefs (Fall 2013, coordinated Fall 2014)
- Medication Related Problems & Pathology (Spring 2013, 2014)
- Wellness & Disease Prevention (Spring 2013,2014)