LORENZO AMPARO RAMIREZ
Santo Domingo,D.N
Summary
A versatile and results-driven professional with a well-rounded background spanning various industries. Honed communication and problem-solving skills through a foundation in customer service. Recognized as a two-time 'Teacher of the Year' during tenure as an English Teacher. Transitioned into program coordination and successfully managed a team, orchestrating a smooth transition to online learning. Excelled in the legal field as a Virtual Legal Assistant, meticulously managing cases, conducting research, and providing top-notch client service. Fluent in both Spanish and English, enhancing ability to connect with diverse clients. Detail-oriented, tech-savvy, and highly adaptable approach prepared to excel in dynamic environments.
Overview
20
20
years of professional experience
Work History
Pre-Litigation Legal Assistant
Reyes Law Firm
02.2022 - Current
- Handled a diverse range of responsibilities, including fielding 50+ client calls weekly and providing timely case updates to ensure high client satisfaction.
- Oversaw clients' medical treatment process from start to completion, establishing liability, and maintaining transparent communication with insurance providers, reducing case delays by 30%.
- Collected and researched critical documentation—police reports, hospital liens, and declaration pages—to support well-informed legal strategies.
- Managed settlement disbursement for clients, ensuring 100% accuracy and compliance, enhancing trust and reliability in client services.
- Proactively facilitated client communication through regular case updates and prompt issue resolution, resulting in a 95% client satisfaction rate.
Language Program Coordinator
Instituto Cultural Dominico Americano
01.2016 - 11.2021
- Spearheaded language education initiatives as Language Program Coordinator at Instituto Cultural Dominico Americano, driving program success and innovation.
- Conducted regular team meetings to provide progress updates, address challenges, and brainstorm solutions, fostering ongoing program improvements and team cohesion.
- Led over 30 training sessions for staff and volunteers, cultivating a knowledgeable and cohesive team environment.
- Designed and implemented a program structure, streamlining operational efficiency and enhancing program delivery by 20%.
- Closely monitored performance metrics to evaluate and address areas for improvement, resulting in a 15% increase in student retention and satisfaction.
- Successfully transitioned to a virtual delivery model during unforeseen circumstances, ensuring continuity of services with no disruption.
- Earned 'Teacher of the Year' award twice, highlighting a dedication to educational excellence and innovation.
- Presented insights on global English language trends and the future of language learning at multiple teacher conferences and seminars
English Teacher
English Immersion Program
01.2014 - 11.2021
- Contributed to shaping young minds and fostering a deep appreciation for the English language.
- Developed innovative lesson plans to actively engage students in English learning.
- Prepared and implemented lesson plans covering key course topics to promote language proficiency.
- Assessed student progress, providing constructive feedback to enhance performance and establish academic success.
- Coordinated educational programs outside the classroom, ensuring a dynamic and inclusive learning environment.
- Seamlessly transitioned to online teaching to maintain quality education during changing circumstances.
- Committed to continuous professional development through regular workshop participation and staying current with best teaching practices.
Customer Service Representative
BPO Industry
01.2005 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
TEACHER TRAINER - SPECIALIZATION
UMBC
Baltimore, MD11.2018
TESOL CERTIFICATION -
SIT World Learning Institute
Brattleboro, Vermont, USA11.2015
Skills
- Interpersonal Skills
- Effective communication skills
- Effective writing skills
- Organizational skills
- Tech - Savvy
- Translation skills
- Document organization
- Calendar Management
- Microsoft Office
- Attention to Detail
- Time Management
- Problem-Solving
Hobbies and Interests
- College Sports
- Politics
- Reading
- Family
- Movies
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Pre-Litigation Legal Assistant
Reyes Law Firm
02.2022 - Current
Language Program Coordinator
Instituto Cultural Dominico Americano
01.2016 - 11.2021
English Teacher
English Immersion Program
01.2014 - 11.2021
Customer Service Representative
BPO Industry
01.2005 - 01.2013
TEACHER TRAINER - SPECIALIZATION
UMBC
TESOL CERTIFICATION -
SIT World Learning Institute
Similar Profiles
Zach JuarezZach Juarez
Pre Litigation Paralegal at Reyes Browne Law FirmPre Litigation Paralegal at Reyes Browne Law Firm
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
Krystal MillerKrystal Miller
Tax Clerk/Legal Assistant at CASTILLO, REYES & DEL RIO LAW GROUP, PLLC.Tax Clerk/Legal Assistant at CASTILLO, REYES & DEL RIO LAW GROUP, PLLC.