Loodjah E Monssignac
McDonough
Summary
Driven administrative professional with a proven track record at Condominium La Castilla Colonial INC, enhancing office efficiency and reducing operational costs through effective staff and resource management. Skilled in Microsoft Office Suite and adept at fostering long-lasting client relationships. Demonstrates exceptional organizational and multitasking abilities, ensuring optimal performance and client satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Administrative Manager
Condominium La Castilla Colonial INC
Dominican Republic (Santo Domingo)
03.2015 - 05.2024
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Completed bi-weekly payroll for 8 employees.
- Updated reports, managed accounts, and generated reports for company database
Administrative Assistant for International Agencie
Caribe Express
Dominican Republic (Santo Domingo)
08.2011 - 02.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and processed customer requests accurately within agreed timeframes to meet service standards.
- Managed over 150 customer calls per day.
Customer Service
Western Union
05.2007 - 09.2009
- Developed long-lasting client relationships by providing exceptional customer service.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Trained newly hired employees on routine tasks and customer service.
- Delivered outstanding customer service by addressing inquiries promptly and courteously
Education
BBA - Condominium Management
Universidad Iberoamericana (UNIBE)
Domican Republic (Santo Domingo) 05.2001 -
BBA - Logistics Management
Asociación Dominica Española De Compra E Inventari
Dominican Republic (Santo Domingo) 05.2001 -
BBA - Real Estate Management
Association of Agents And Companies
Dominican Republic (Santo Domingo) 05.2001 -
BBA - Personnel Management, And Accounting.
Universidad Tecnológica De Santiago (UTESA)
Dominican Republic (Santo Domingo) 05.2001 -
Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Manager
Condominium La Castilla Colonial INC
03.2015 - 05.2024
Administrative Assistant for International Agencie
Caribe Express
08.2011 - 02.2015
Customer Service
Western Union
05.2007 - 09.2009
BBA - Condominium Management
Universidad Iberoamericana (UNIBE)
05.2001 -
BBA - Logistics Management
Asociación Dominica Española De Compra E Inventari
05.2001 -
BBA - Real Estate Management
Association of Agents And Companies
05.2001 -
BBA - Personnel Management, And Accounting.
Universidad Tecnológica De Santiago (UTESA)
05.2001 -
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