Lismary Herrera Lora
Industrial Psychology
Padre las Casas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Talent Acquisition Specialist
Support Services Group
08.2023 - Current
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Sourced and screened candidates for Customer Service roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
Talent Acquisition Coordinator
Support Services Group
06.2023 - 08.2023
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Achieved high levels of candidate satisfaction by providing transparent and supportive recruitment process from start to finish.
- Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
- Established proactive approach in identifying top talent through strategic partnerships with colleges/universities and attending industry-specific conferencesevents.
Medical Biller
Billing Express
03.2020 - 06.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
Customer Service Representative
Voice Team
11.2019 - 3 2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Arts - Industrial Pshycology
Universidad Abierta Para Adultos (UAPA)
Santiago De Los Caballeros, RD 10.2019 - 10.2022
Bachelor of Science - Human Resources Management
Universidad Abierta Para Adultos (UAPA)
Santiago De Los Caballeros, RD 04.2023 - Current
Skills
Certification
Accounting Clerk
Timeline
Talent Acquisition Specialist
Support Services Group
08.2023 - Current
Talent Acquisition Coordinator
Support Services Group
06.2023 - 08.2023
Bachelor of Science - Human Resources Management
Universidad Abierta Para Adultos (UAPA)
04.2023 - Current
Competency-Based Selection Interview
04-2021
Medical Biller
Billing Express
03.2020 - 06.2023
English Inmersion Program
11-2019
Customer Service Representative
Voice Team
11.2019 - 3 2020
Bachelor of Arts - Industrial Pshycology
Universidad Abierta Para Adultos (UAPA)
10.2019 - 10.2022
Accounting Clerk
06-2018
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