Lisbeth Rosado Victoriano
Constanza,Republica Dominicana
Summary
Detail-oriented professional with strong English communication skills and expertise in file management. Achieved significant improvements in document compliance at Telecom Outsourcing through advanced knowledge of data privacy and customer support. Proven track record in bilingual customer service, consistently exceeding client satisfaction goals across various organizations. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
5
5
years of professional experience
Work History
Back Office Associate
Telecom Outsourcing
Constanza, Republic Dominicans
05.2024 - Current
- Reviewed medical documents to ensure compliance and accuracy for a Home Health care company.
Bilingual Customer Service Representative
Teleperformance Dominicans
11.2022 - 01.2024
- Contributed to Health Insurance campaign by managing member payments and benefits.
- Provided support through live chats as a customer care representative.
Bilingual Customer Service Representative
Unique Operations Centre
10.2021 - 09.2021
- Acted as outbound representative for a pharmacy, liaising with primary care physicians to secure medication approvals.
Bilingual Customer Service Representative
Contact Centers Dominicans
12.2019 - 06.2020
- Processed and managed client orders using an online platform, fulfilling roles of customer service representative.
Education
Pharmacy assistant -
Escuela Vocacional De Las Fuerzas Armadas
Dominican Republic08-2022
Secondary school -
Colegio Montessori Constanza
Constanza, La Vega, Dominican Republic06-2018
Nursing student - Nursing
Universidad Autonoma De Santo Domingo
Santo Domingo, Dominican RepublicAssistant auxiliary -
Instituto De Formacion Tecnico Profesional (infotep)
Dominican RepublicCustomer service -
Instituto De Formacion Tecnico Profesional (infotep)
Dominican RepublicSkills
- Proficient English Communication
- Effective Interpersonal Skills
- Collaborative Teamwork
- File Management Expertise
- Data Privacy Management
- Customer Call Coordination
- Client Support Expertise
- Excel Data Organization
- Quality Assessment
- Polished Interpersonal Skills
Referrals
- Lic. Hosanna Duran, 829-430-2304
- Jose Miguel Rosario Infante, 829-528-7869
- Fred O'brien, 809-889-1800
Timeline
Back Office Associate
Telecom Outsourcing
05.2024 - Current
Bilingual Customer Service Representative
Teleperformance Dominicans
11.2022 - 01.2024
Bilingual Customer Service Representative
Unique Operations Centre
10.2021 - 09.2021
Bilingual Customer Service Representative
Contact Centers Dominicans
12.2019 - 06.2020
Pharmacy assistant -
Escuela Vocacional De Las Fuerzas Armadas
Secondary school -
Colegio Montessori Constanza
Nursing student - Nursing
Universidad Autonoma De Santo Domingo
Assistant auxiliary -
Instituto De Formacion Tecnico Profesional (infotep)
Customer service -
Instituto De Formacion Tecnico Profesional (infotep)
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