Lisbeth Rosado
Healthcare Operations and Back-Office Specialist
Constanza,La Vega Province
Summary
Healthcare Intake & Compliance Specialist managing medical document compliance, patient intake, and verification of complex case files. Keeps HIPAA-guided data privacy aligned through 81+ privacy checks per month and record accuracy aligned while coordinating back-office workflows that improve turnaround time and quality checks. Supports seamless case handling across remote healthcare operations with bilingual English/Spanish communication.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Healthcare Intake & Compliance Specialist
The Hello Team
02.2025 - Current
- Manage the end-to-end processing, review, and verification of complex medical documentation and compliance files.
- Ensure 100% accuracy across patient records, strictly adhering to data privacy regulations and security protocols.
- Coordinate administrative back-office workflows, effectively reducing file turnaround times and improving document accuracy metrics.
- Consistently recognized as a top performer for maintaining optimal quality assurance scores and seamless case handling.
- Remote
Intake Coordinator
Telecom Outsourcing
05.2024 - 02.2025
- Reviewed, audited, and verified documentation to ensure absolute compliance and accuracy for specialized operations.
- Managed data privacy and streamlined internal support processes, significantly improving document compliance metrics.
- Telecom Outsourcing
Customer Service Representative
Teleperformance Dominican Republic
11.2022 - 01.2024
- Provided high-quality multi-channel customer service through live chats and administrative platforms, consistently exceeding satisfaction goals.
- Resolved high-complexity inquiries with a diligent, respectful, and solution-oriented approach.
- Delivered specialized customer service within the healthcare sector, managing medical benefits, evaluations, and payment processing.
- Maintained strict accuracy in healthcare documentation and data handling under established medical guidelines.
- Teleperformance Dominican Republic
Prior Authorization Liaison
Unique Operations Centre
11.2020 - 09.2021
- Acted as a specialized outbound representative for a pharmacy campaign, directly liaising with primary care physicians (PCPs) to secure medication approvals.
- Managed case files and medical communications to expedite patient access to required treatments.
- Unique Operations Centre
Online Order & Customer Care Specialist
Contact Centers Dominicans
12.2019 - 06.2020
- Processed and managed client orders using enterprise online platforms, ensuring accurate fulfillment and data entry.
- Managed high-volume client inquiries, maintaining professionalism and efficiency in responses.
- Contact Centers Dominicans
Education
Certified Pharmacy Assistant - undefined
08.2026
Undergraduate Studies in Nursing (5th Semester - Paused) -
08.2026
Technical Certifications in Customer Service & Office Administration - undefined
08.2026
High School Diploma -
08.2026
Skills
Patient intake processing
Prior authorization coordination
Healthcare back-office operations
Workflow optimization
Bilingual communication
Data privacy & HIPAA guidelines
EHR/EMR data organization
Medical document compliance
Document verification
Quality assurance
Insurance verification
Referral management
Eligibility verification
Chart auditing
Medical terminology
Timeline
Healthcare Intake & Compliance Specialist - The Hello Team
02.2025 - Current
Intake Coordinator - Telecom Outsourcing
05.2024 - 02.2025
Customer Service Representative - Teleperformance Dominican Republic
11.2022 - 01.2024
Prior Authorization Liaison - Unique Operations Centre
11.2020 - 09.2021
Online Order & Customer Care Specialist - Contact Centers Dominicans
12.2019 - 06.2020
INFOTEP - Technical Certifications in Customer Service & Office Administration,
Escuela Vocacional de las Fuerzas Armadas - Certified Pharmacy Assistant,
Universidad Autónoma de Santo Domingo (UASD) - Undergraduate Studies in Nursing (5th Semester - Paused),
Colegio Montessori Constanza - High School Diploma,