Lisandra Urena
Los Corales, Dominican Republic
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
16
16
years of professional experience
Work History
Director of Admissions (Educational Sales)
The Center for Ultrasound Research and Education
06.2019 - 01.2024
- Hired, trained and supervised several accomplished and inspired admissions advisors with commitments to diversity, technology and broad-based networking.
- Provide leadership to ensure that admissions staff members are held accountable for effectively executing and achieving admissions goals and objectives.
- Assist in the development and implementation of policies and procedures related to admissions.
- Provide oversight for the development and implementation of on- and off-campus admissions events such as open houses, admitted student days, campus tours, and other special days, and represent the school at such functions.
- Develop and implement in-service programs to assist staff in keeping current on recruitment best practices, procedures, and expectations, as well as the school’s programs and policies.
- Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
Executive Enrollment Advisor
Allen School of Health Sciences
01.2019 - 06.2019
- Participate in the agency’s mentoring program to provide support and leadership to new and/or existing Enrollment Advisors
- assist and participate in new hire and ongoing training modules in order to enhance program and product knowledge of Enrollment Advisors
- Periodically provide feedback on trends and concerns to the Director of Admissions/Campus Director/Vice President of Admissions; Perform functions of Enrollment Advisor as necessary.
Waitress Trainee
STK Steakhouse, NYC Downtown
02.2015 - 01.2019
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Waitress
Bruno Italian Restaurant
01.2011 - 02.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
BUSINESS OWNER
DIVINE BEAUTY SALON
04.2008 - 02.2011
- Created a connection and developed rapport with customers to provide outstanding personalized services.
- carefully maintained financial filing and bookkeeping systems; supported daily business operations, including inventory, licensing, and budgeting.
- created and marketed a distinguished business brand in the community to increase and retain clientele.
- Determined pricing for products or services based on costs and competition.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Education
Bachelor of Arts - Nutrition & Exercise Science
Queens College, City University of New York
Queens, NY07.2019
Associate of Science - Paralegal Studies
Katherine Gibbs
New York, NY06.2012
Skills
- Bilingual Interpreter / English and Spanish
- Strong problem-solving skills
- Cross-cultural communication
- Over 15 Years of Sales Experience
- Excellent negotiation skills
- Proficient in MS Word, Excel, and PowerPoint
- Supervision & Leadership
- Sales Promotion
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Director of Admissions (Educational Sales)
The Center for Ultrasound Research and Education
06.2019 - 01.2024
Executive Enrollment Advisor
Allen School of Health Sciences
01.2019 - 06.2019
Waitress Trainee
STK Steakhouse, NYC Downtown
02.2015 - 01.2019
Waitress
Bruno Italian Restaurant
01.2011 - 02.2014
BUSINESS OWNER
DIVINE BEAUTY SALON
04.2008 - 02.2011
Bachelor of Arts - Nutrition & Exercise Science
Queens College, City University of New York
Associate of Science - Paralegal Studies
Katherine Gibbs
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