Lioana De Jesus Salazar
Summary
Strive to become the best version of myself by pursuing excellence in everything I do and continuously growing both personally and professionally as well as being personable and empathetic with knack for fostering supportive environments. Well-versed in conflict resolution and effective communication, ensuring smooth interactions and positive client experiences. Dedicated to helping individuals achieve their goals and improve their well-being.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Support Coach
Alorica
Santo Domingo, Dominican Republic
08.2025 - 02.2026
- Assisted clients in problem resolution through effective communication and active listening.
- Provided resources and information to enhance customer experience and satisfaction.
- Collaborated with team members to streamline support processes for improved efficiency.
- Supported training initiatives for new staff, fostering a collaborative work environment.
- Monitored customer feedback to identify areas for service improvement and enhancement.
- Introduced a proactive approach towards issue identification which reduced downtime experienced by end-users significantly.
- Enhanced team performance by coaching colleagues on best practices in customer service.
Customer Service Representative
Arch O&P
Wellington, Florida
09.2024 - 03.2025
- Assisted customers in navigating product offerings and services, ensuring a positive experience.
- Responded promptly to customer inquiries via phone, email, and chat, enhancing communication efficiency.
- Documented customer interactions in CRM system to maintain accurate records and follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Mcarthur, High School
Hollywood, Florida06.2024
Skills
- Team-oriented and collaborative; quick to learn and adapt to new challenges
- Consistently strives for excellence and delivers high performance in every assigned role, with a strong work ethic and attention to detail
Accomplishments
Actively participated in Latinos in Action (LIA), contributing to community engagement initiatives and strengthening leadership skills. Served as a team leader in multiple Bible Bowl (PBE) competitions, leading my team to victory. Demonstrated civic engagement by proposing legislative initiatives during the Rally to the Tally program. Additionally, successfully completed a drone technology course, designing and building a functional drone, showcasing technical and problem-solving abilities.
Certification
FAA- Medical Certificate First class
LANGUAGES
ENGLISH
Native or Bilingual
SPANISH
Native or Bilingual
Timeline
Support Coach
Alorica
08.2025 - 02.2026
Customer Service Representative
Arch O&P
09.2024 - 03.2025
High School Diploma -
Mcarthur, High School