Linda Liselot Veras Ulerio
Client Services Supervisor
Santo Domingo
Summary
Accomplished Client Services Supervisor at TransPerfect, adept in quality assurance and client relations, significantly enhancing service levels and client satisfaction. Expert in KPI tracking and analysis, leading to actionable insights for performance improvement. Proven track record in mentoring for high standards, with a keen focus on results through effective time management and strong interpersonal skills.
Overview
3
3
years of professional experience
Work History
Client Services Supervisor
TransPerfect
01.2023 - Current
- Coaching and mentoring agents, conducting weekly quality evaluations, and provide feedback to ensure high performance standards.
- Participate in client meetings for QA calibrations, ensuring alignment on quality expectations and performance metrics.
- Updated WBR reports and created PowerPoint presentations for client meetings, delivering clear and actionable insights.
- Tracked and analyzed KPIs, managed payroll tracking, and organized ongoing training sessions to drive agent improvement and adherence to best practices.
Client Services Representative
TransPerfect
10.2022 - 01.2023
- Respond to customer inquiries and resolve issues via email, ensuring prompt and accurate service.
- Assisted customers with online banking tasks such as account management, transaction disputes, and password resets.
- Maintain a high level of customer satisfaction by addressing concerns efficiently and professionally.
- Collaborate with team members to streamline email communication processes and improve response times.
English Interpreter
Get Solutions
01.2022 - 09.2022
- Facilitated and supported participation and social communication.
- Enabled clear communication between business partners and clients by interpreting complex technical jargon into easily understandable language.
- Enhanced client communication by providing accurate and timely interpretation services during client´s activities.
Education
Bachelor of Journalism - Communications
Universidad Católica Santo Domingo
Santo Domingo, Dominican Republic 05.2001 -
No Degree - Communications
Escuela Dominicana De Comunicacion Oral
Santo Domingo, Dominican Republic 05.2001 -
Skills
- Quality Assurance: Conducting quality evaluations and providing feedback to maintain and enhance service levels
- Client Relations: Building and maintaining strong relationships with clients, ensuring satisfaction and addressing concerns proactively
- Time Management: Effectively manage the schedule of an event, ensuring that all segments run on time
- KPI Tracking and Analysis: Monitoring key performance indicators and creating action plans for improvement
Timeline
Client Services Supervisor
TransPerfect
01.2023 - Current
Client Services Representative
TransPerfect
10.2022 - 01.2023
English Interpreter
Get Solutions
01.2022 - 09.2022
Bachelor of Journalism - Communications
Universidad Católica Santo Domingo
05.2001 -
No Degree - Communications
Escuela Dominicana De Comunicacion Oral
05.2001 -
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