Lina Marty
Manager - Training & Quality
Santo Domingo ,Distrito Nacional
Summary
Accomplished Training and Quality Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 5 years of progressive training experience and take on challenging new role at diverse companies.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Manager I - Training & Quality
Concentrix
Santo Domingo, Distrito Nacional
03.2021 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Selected and assigned instructors to conduct specific training programs.
- Trained staff during demonstrations, meetings, conferences and workshops.
Quality Manager
Contact Centers Dominicana
Santo Domingo / Santiago, Republica Dominicana
02.2020 - 03.2021
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Sorted product and provided expertise on non-conforming product requirements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Managed and archived quality documentation and participated in internal and external quality audits.
Quality Supervisor
Newtech Global
Santo Domingo, Dominican Republic
06.2018 - 02.2020
- Developed monthly reports showing inspections and improvements.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Maintained QA programs.
Operations Manager
Alorica
Santo Domingo, Dominican Republic
01.2014 - 04.2018
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified procedure or process changes required to improve performance and productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
Education
Bachelor in English Language - Language
Universidad O&M
Santo Domingo, DR 01.2007 - 07.2011
High School Diploma -
Colegio Sphairos
Santo Domingo, DR 07.2008 - 06.2010
Skills
Training solutions development
Process evaluation and enhancement
Staff development plans
Leadership training
Knowledgeable in Six Sigma
Time management
Additional Information
Serge Sanchez - Operations Manager (Transperfect)
Contact Number: 809-961-6820
Vianka Mendez - Sr. Training & Quality Manager (Concentrix)
Contact Number: 829-568-8515
Ezequiel Reyes - Logistics Supervisor - BJUV
Contact Number: 849-206-1572
Timeline
Manager I - Training & Quality
Concentrix
03.2021 - Current
Quality Manager
Contact Centers Dominicana
02.2020 - 03.2021
Quality Supervisor
Newtech Global
06.2018 - 02.2020
Operations Manager
Alorica
01.2014 - 04.2018
High School Diploma -
Colegio Sphairos
07.2008 - 06.2010
Bachelor in English Language - Language
Universidad O&M
01.2007 - 07.2011