Lina Maria Flech
San Pedro de Macorís,23
Summary
To be part of a company where I can put all the knowledge into practice, that gives the opportunity to achieve all goals, and that offers the opportunity to grow in work, personal and intellectual area.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix (Citizens Bank)
10.2019 - 04.2022
- Have in-depth knowledge of banking products and services and respond to all customer queries according to their needs.
- Improve customers' banking experience with company by making sure customers are taken care of promptly and that all their challenges are resolved without delay.
- Ensure compliance with all bank policies and procedures, code of conduct, and regulatory guidelines.
Customer Service Representative
Teleperformance (Enterprise Rent-A- Car)
06.2018 - 02.2019
- Ensure optimal operational efficiency to provide customers with best car rental experience.
- Assist clients with various post-rental inquiries involving Car rental and billing process. Managed incoming calls and emails from customers.
General Manager
VGI Imports
08.2017 - 06.2018
- Oversee production planning, instrument manufacturing, purchasing, and shipping departments.
- Ensure manufacturing stays on schedule and on budget.
- Coordinate manufacturing with sales, marketing, procurement, and other departments, as well as suppliers and carriers. Streamlined operations and prioritized task, allowing staff to increase revenue.
Education
MBA - Business Administration
UCE UNIVERSITY
San Pedro De Macoris10.2017
High School Diploma -
Villas Del Mar International School
Juan Dolio06.2013
Skills
- Advanced English
- Advanced Microsoft Office
- Active listening
- Teamwork
- Responsibility
- Resilience
- Honesty
Websites
References
- Jhilaris Bautista Lopez, Real State CEO of Akira luxury hone and Graphic Violet , (224) 713 4650
- Mercedes Sabino, General Manager of Macorix Rehabilitation Center, (829) 702 0990
Timeline
Customer Service Representative
Concentrix (Citizens Bank)
10.2019 - 04.2022
Customer Service Representative
Teleperformance (Enterprise Rent-A- Car)
06.2018 - 02.2019
General Manager
VGI Imports
08.2017 - 06.2018
MBA - Business Administration
UCE UNIVERSITY
High School Diploma -
Villas Del Mar International School
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