Liliana Lopez
Santiago
Overview
13
13
years of professional experience
Work History
Case Consultant
The Office Gurus
11.2023 - 07.2025
- Completed various administrative tasks such as making/answering phone calls, answering emails and inputting data into systems.
- Completed comprehensive evaluations of each assigned case.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the consulting process.
- Served as a knowledgeable resource for clients regarding available benefits, entitlements, and programs that could assist them in achieving their goals.
Executive Administrative Assistant
Shahzeena Irfan
09.2012 - 06.2022
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Managed and cleared over 200,000 emails in 5 days.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
Operations Manager
Stone and Strand
03.2019 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Marketing And Management
Wood Tobe Coburn
New York, NYSkills
- Client Assessment
- Employee Training
- Data Management
- Highly Organized with Keen Attention to Details
- Microsoft Word, Excel, Outlook, and Teams
- Typing Proficiency
- G-Suite
- Interactive Communication Skills
- Zendesk
- Bilingual
- Salesforce
Timeline
Case Consultant
The Office Gurus
11.2023 - 07.2025
Operations Manager
Stone and Strand
03.2019 - 03.2020
Executive Administrative Assistant
Shahzeena Irfan
09.2012 - 06.2022
Marketing And Management
Wood Tobe Coburn
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