Melvin De Jesus
Santo Domingo
Summary
Co captain with over five years experience
Responsive recognized for delivering unparalleled excellence in customer satisfaction. Diplomatic and upbeat professional experienced in handling multiple channels of customer service, including email, telephone and chat support.
Overview
5
5
years of professional experience
Work History
Co Captain
Broadway
01.2023 - Current
- Enhanced team performance by implementing effective communication and collaboration strategies
- Hands on with any needs from agents and supervisor making sure to support my team lead as well as any question agent’s may have or need. Simply what ever is needed to continue growth with integrity, leadership and presence.
Customer Service Representative
Concentrix
06.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported trainees'' progress by providing constructive feedback and guidance on assignments and projects.
Customer Service Representative
Advensus
10.2019 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Guided new hires as they got comfortable
- With support on the floor
Education
High School Diploma -
New York State
New York Diploma - Hotel An Restaurant Management
Stratffort Institute
Pensilvania Skills
- Team player
- Fats learner
- Coaching and Mentoring
- Training and mentoring
- Employee Motivation
- Expectation setting
- Goal Setting
Timeline
Co Captain
Broadway
01.2023 - Current
Customer Service Representative
Concentrix
06.2021 - 02.2023
Customer Service Representative
Advensus
10.2019 - 05.2021
High School Diploma -
New York State
Diploma - Hotel An Restaurant Management
Stratffort Institute